品保/品管職缺

Customer Quality Engineer Location: Tainan, Taiwan A leading global manufacturer is seeking a Customer Quality Engineer to join their collaborative team in Tainan, Taiwan. This role offers you the opportunity to be at the forefront of customer satisfaction by managing quality-related feedback and ensuring continuous improvement across international manufacturing sites. You will play a pivotal part in maintaining strong client relationships, providing technical support, and driving quality initiatives that make a real difference for customers worldwide. With a focus on teamwork, communication, and professional growth, this position is ideal for someone who thrives in an environment where your expertise directly impacts both product excellence and customer trust. Flexible working opportunities and ongoing training are key features of this supportive workplace, making it an excellent choice for those looking to develop their career in quality engineering. * Be the essential link between global manufacturing facilities and valued customers, ensuring all feedback and complaints are handled with care and efficiency. * Enjoy flexible working opportunities and access to ongoing training that supports your professional development within a knowledgeable and dependable team. * Work in a supportive environment where your interpersonal skills and commitment to quality will help shape positive outcomes for both clients and colleagues. What you'll do: As a Customer Quality Engineer based in Tainan, you will immerse yourself in a role that bridges technical expertise with outstanding customer care. Your day-to-day activities will involve engaging directly with customers to address their feedback, offering hands-on technical support when required, and ensuring that every concern is resolved efficiently through close collaboration with internal teams. You will also be responsible for compiling detailed summaries of customer information and market data, which are vital for tracking trends and identifying areas for improvement. Regular site visits will allow you to build lasting relationships with clients while gaining valuable insights into how products perform in real-world settings. By delivering targeted training sessions, you will empower customers with the knowledge they need to use products effectively. Success in this role comes from your ability to communicate clearly, work cooperatively across departments, and maintain a steadfast commitment to delivering exceptional service at every stage of the process. * Act as the primary contact point for global manufacturing facilities, handling customer complaints and service demands related to product quality with empathy and professionalism. * Summarise customer information and register market quality data accurately to ensure comprehensive records are maintained for analysis and reporting. * Respond promptly to customer feedback, providing on-site technical support when necessary, while ensuring all issues are communicated effectively to relevant internal departments. * Facilitate the resolution of customer complaints by urging timely improvements within the company, creating a closed-loop process that leads to swift problem-solving. * Conduct regular visits to customers to maintain strong relationships, understand their needs, and monitor product usage in real-world applications. * Follow up on audit findings from client audits, ensuring all actions are completed thoroughly and any concerns are addressed collaboratively. * Deliver product knowledge training sessions for customers, covering connector technology, application guidance, and operational best practices as needed. * Collaborate closely with cross-functional teams to share insights from customer interactions and contribute to ongoing quality improvement initiatives. * Utilise various quality tools to analyse issues and implement effective solutions that enhance overall customer satisfaction. * Support the creation of a nurturing environment by promoting teamwork, open communication, and shared responsibility for achieving high standards.