Sales Order Management Specialist

A retail organisation seeks a Sales Order Management Specialist to manage end-to-end SAP order processing and cross-channel (B2B/DTC) logistics coordination across teams.

Key responsibilities:

As a Sales Order Management Specialist, you will manage SAP order processing, coordinate logistics and returns, and support cross-functional teams to ensure smooth fulfilment.

• Manage end-to-end SAP sales order processing, including creation, review, tracking, modification, and closure with real-time data accuracy
• Maintain and update B2B and DTC master data, ensuring reliable order and customer information
• Execute allocation logic and align marketing campaign orders with inventory and business priorities
• Coordinate shipment planning for marketing activities and large-scale orders to optimise logistics flow and avoid bottlenecks
• Support e-commerce needs through flexible cross-warehouse and cross-channel replenishment and inventory coordination
• Monitor shipment status, handle exceptions, and communicate issues with relevant sales or e-commerce teams
• Manage return workflows and continuously improve SAP order processes and scheduling efficiency through data-driven optimisation

Candidate profile:

To excel in this role, you bring years of order management experience, strong SAP and Excel skills, and experience in B2B/DTC operations with solid cross-functional communication abilities.

• Bachelor’s degree or above in logistics, supply chain, international trade, business, or information management preferred
• 2+ years of experience in order management, customer service, or supply chain operations preferred
• Strong SAP skills (especially SD module or order/fulfilment processes) with ability to execute end-to-end operations independently
• Excellent cross-functional communication skills and ability to perform under pressure during high-volume order periods
• Strong logical thinking and data sensitivity with solid analytical ability
• Experience in B2B and DTC omnichannel order management preferred
• Proficiency in Excel (pivot tables, VLOOKUP) or Power BI; experience with e-commerce platforms and inventory allocation is a plus

About the company:

A global consumer goods organisation, focused on product innovation, operational excellence, and international market growth. It provides a collaborative and performance-driven environment that supports continuous learning, cross-functional development, and long-term career progression.

Keywords: sales order management, SAP order processing, B2B/DTC, logistics coordination, retail

What’s next:

Join a global team driving operational excellence. Apply now!