Helpdesk

An exciting opportunity has arisen for an IT Operation Assistant Manager to join a well-established organisation in Taipei, where your expertise will be pivotal in supporting and optimising all aspects of IT operations and infrastructure. This role is perfect for someone who thrives in a collaborative environment, values harmonious working relationships, and is passionate about delivering exceptional internal customer service.

Salary: Competitive and based on experience

Location: Taipei

Keywords: IT operations, infrastructure support, office automation, system training, user management, team collaboration, documentation skills, project support, PC literacy, client service

What you'll do:

• Ensure all IT operations tasks are maintained and optimised across storage, networking, hardware, telephone systems, and backup solutions while complying with relevant regulations and standards.
• Oversee the purchasing, management, and distribution of IT assets, licenses, and services in accordance with internal guidelines and standards.
• Provide efficient support for office automation systems including Windows, M365 software, telephone system usage, AV devices, and other related technologies.
• Deliver comprehensive IT system training to internal customers to enhance their understanding and effective use of various office technologies.
• Manage user accounts within Active Directory (AD) to ensure proper access control and security protocols are followed at all times.
• Maintain accurate documentation of IT processes, procedures, asset inventories, and lessons learned to facilitate continuous improvement within the team.
• Collaborate closely with colleagues to establish responsible deadlines and personal work plans that align with project goals and organisational priorities.
• Proactively carry out project support and administrative functions as required by ongoing initiatives or operational needs.
• Foster harmonious working relationships by appreciating each team member’s contributions and promoting a positive team atmosphere.
• Value both internal and external clients by delivering responsive service and addressing their IT-related needs promptly.

What you bring:

• Demonstrated ability to organise complex tasks efficiently while maintaining thorough documentation of processes and outcomes.
• Flexibility in adapting to changing priorities within daily work routines without compromising quality or timelines.
• A collaborative approach that values harmonious working relationships and recognises the unique strengths each team member brings.
• Experience proactively supporting projects through administrative functions such as scheduling meetings or tracking deliverables.
• Strong time management skills with the ability to set responsible deadlines for yourself while aligning with broader team objectives.
• A client-focused mindset that prioritises the needs of both internal stakeholders and external partners when delivering IT services.
• Commitment to capturing lessons learned from past experiences and sharing insights openly with colleagues for collective improvement.
• Advanced PC literacy encompassing familiarity with Windows operating systems, Microsoft 365 suite applications, telephone systems usage, AV devices setup/support, and general office automation tools.
• Excellent written communication abilities for preparing clear documentation or instructional materials as needed.

What sets this company apart:

This organisation stands out for its unwavering commitment to fostering an inclusive workplace where every team member’s contributions are genuinely appreciated. Employees benefit from a culture built on mutual respect, open communication, and shared learning—creating an environment where knowledge is freely exchanged for everyone’s benefit. The company places great emphasis on professional development by encouraging staff members not only to keep track of lessons learned but also actively share those insights across teams. Flexible working opportunities allow individuals to balance their professional responsibilities with personal commitments more easily. With a focus on delivering outstanding internal customer service through dependable IT support structures—and by valuing both individual initiative as well as communal achievement—this is an employer where you can truly grow your career while making meaningful connections along the way.

What's next:

If you are ready to take the next step in your career journey by joining a supportive team dedicated to excellence in IT operations, this is your chance!

Apply today by clicking on the link provided—your future starts here.