【Medical Device】Customer Service Manager

A leading global medical device organisation seeks a Customer Service Manager in Taiwan to elevate global service operations, implement best-in-class processes, and drive continuous improvement in customer experience across international markets.

Key responsibilities:

• Develop global customer service standards, systems, and processes to enhance after-sales operations and deliver consistent service excellence across international markets
• Partner with subsidiaries to establish service frameworks, repair assessment protocols, and improvement strategies aligned with regional customer needs
• Lead customer service training and capability development programmes to strengthen best practices across domestic and global teams
• Monitor service performance, customer satisfaction metrics, and operational KPIs to drive continuous improvement initiatives
• Facilitate collaboration between headquarters and subsidiaries through knowledge sharing, communication frameworks, and cross-regional problem solving
• Lead service risk management and overseas support initiatives to resolve critical issues and ensure successful implementation of global service strategies

Candidate profile:

• 8+ years’ experience managing global customer service operations, quality systems, or service excellence initiatives within the medical device or related industries
• Experience leading customer service transformation, including team development, process improvement, and operational restructuring
• Strong customer and stakeholder management skills with the ability to resolve complex issues and deliver high service standards
• Proven ability to collaborate across multicultural environments, working effectively with global teams and international subsidiaries
• Knowledge of crisis management and risk control strategies to maintain operational continuity and service reliability
• Fluent English communication skills (TOEIC 780+ or equivalent preferred) with flexibility for international travel and business support

About the company:

A leading global fitness equipment manufacturer with a strong international presence, the company is committed to innovation, quality, and delivering advanced wellness solutions worldwide. Join a collaborative and forward-thinking environment where you can contribute to global growth, operational excellence, and the future of health and fitness technology.

Keywords: global customer service manager, customer service operations, after-sales service management, customer experience excellence, service quality management

What’s next:

Lead global service transformation and shape the future of customer excellence across international markets. Apply now!