【Automation】Head of Service

A leading global automation organisation seeks a Head of Service (Automation) in Taiwan to transform service delivery while driving operational excellence, customer satisfaction, and business growth.

Key responsibilities:

• Lead end-to-end service operations with full accountability for profit and loss, operational performance, workforce planning, and compliance with safety and operational standards to achieve sustainable business growth
• Drive service excellence and digital transformation by implementing continuous improvement initiatives, expanding digital and remote service capabilities, and enhancing service quality and customer satisfaction
• Oversee field service delivery across maintenance and migration activities, ensuring operational excellence, regulatory compliance, and adherence to environmental health, safety, and quality standards
• Build strategic customer partnerships and cross-functional collaboration by working closely with Sales, Finance, Supply Chain, Digital Service Centre, and Global Service teams to deliver seamless service experiences and shared business objectives
• Develop and empower high-performing teams through coaching, talent development, performance management, and KPI-driven decision-making to strengthen leadership capability and optimise business outcomes

Candidate profile:

• Degree-qualified engineer with a bachelor's or higher in Engineering, Automation, Electrical, Mechanical Engineering, or a related technical discipline
• 10+ years’ experience in Building Automation, Fire Safety, Security Systems, Energy Management, or related industries, including 5+ years’ leading service or operations teams with full profit and loss accountability
• Strong exposure to industrial service operations, with expertise in field service delivery, environmental health and safety (EHS), quality assurance, regulatory compliance, and customer-facing environments
• Proven leadership and stakeholder management skills, with the ability to manage complex customer relationships, collaborate across Sales, Finance, Supply Chain, and global teams, and develop high-performing teams through coaching and talent development
• Experience driving digital transformation, including implementing digital service solutions or remote service delivery models, with fluent English communication skills to engage effectively with international stakeholders

About the company:

A globally recognised automation solutions provider is driving the future of industrial services through innovation, digital transformation, and operational excellence. The organisation fosters a collaborative, people-focused culture, offering flexible working opportunities, ongoing professional development, and a strong commitment to employee wellbeing and long-term career growth.

Keywords: head of service operations, industrial automation, building automation, field service management, digital service transformation

What’s next:
Lead the future of automation services by driving operational excellence, digital transformation, and business growth. Apply now!