【B2B】Head of Service BU

An exceptional opportunity awaits for an accomplished professional to lead the transformation of a hardware-centric business into a value-driven operational technology (OT) service organisation. This pivotal role is designed for someone who thrives on building, scaling, and monetising service offerings within the industrial networking sector.

What you'll do:

As Head of Operational Technology Service Business Unit, your day-to-day activities will centre around leading a talented team through an exciting period of transformation. You will craft strategic plans that redefine how services are delivered within the industrial networking space while ensuring these plans are executed flawlessly. Your expertise will be instrumental in developing new offerings that not only meet but exceed client expectations. By fostering close collaboration between sales, operations, and delivery teams, you will ensure seamless integration of services into existing workflows. Success in this role means consistently achieving ambitious growth targets while maintaining high standards of customer satisfaction. You will also play a crucial part in shaping internal processes that drive efficiency and profitability across all aspects of the business unit.

• Define and implement the OT service business strategy in alignment with broader corporate transformation objectives, ensuring all initiatives support long-term organisational goals.
• Develop a comprehensive three-year roadmap for service offerings, encompassing lifecycle services, subscription models, and high-value solutions that address current and emerging customer requirements.
• Drive sustainable service revenue growth by increasing the proportion of recurring income streams while improving overall margin structure through effective pricing and packaging strategies.
• Build and nurture a dedicated OT Service Team focused on delivering exceptional value to customers across diverse industrial networking environments.
• Design standardised and scalable service portfolios—including maintenance, monitoring, network optimisation, and consulting—ensuring each offering meets rigorous quality standards.
• Integrate new service offerings seamlessly into existing hardware sales processes by developing effective bundle strategies that enhance overall customer value propositions.
• Empower sales teams to transition from traditional product selling to solution-oriented approaches by providing robust enablement tools such as playbooks and key account strategies.
• Establish efficient service delivery models that prioritise scalability, cost-effectiveness, and consistent quality across all customer engagements.
• Monitor operational performance by tracking key metrics related to efficiency, utilisation rates, delivery costs, and customer satisfaction levels.
• Take full ownership of financial outcomes for the business unit by managing P&L responsibilities, reporting on KPIs such as service revenue percentages, recurring revenue ratios, gross margins, and presenting results to executive leadership.

What you bring:

To excel as Head of Operational Technology Service Business Unit, you will bring extensive experience from within the industrial networking or OT landscape. Your background should reflect deep familiarity with both technical concepts and commercial imperatives relevant to this sector. A history of successfully guiding organisations through periods of change—particularly those involving shifts from product-centric to service-led models—will set you apart. Your interpersonal skills will enable you to build trust with colleagues at every level while fostering an inclusive environment where ideas are freely shared. Additionally, your ability to manage complex projects involving multiple stakeholders ensures that strategic objectives are met efficiently. Fluency in English and Mandarin allows you to bridge cultural gaps effectively when working with global partners.

• Bachelor’s degree or above in Engineering, Business Administration or related disciplines; an MBA is highly desirable for candidates seeking to bring advanced strategic insight to the role.
• Relevant certifications in networking technologies, operational technology domains or cybersecurity are considered advantageous for demonstrating technical proficiency.
• A minimum of ten years’ experience within industrial networking or operational technology sectors is essential for understanding complex market dynamics.
• Demonstrated success in leading service businesses or solution-focused business units is required to ensure effective management of transformation initiatives.
• Proven track record in transforming traditional business models towards value-driven service organisations is highly valued for this position.
• Experience launching new business units or working within start-up environments is strongly preferred as it highlights adaptability and entrepreneurial spirit.
• Comprehensive P&L management experience is necessary for overseeing financial performance at both strategic and operational levels.
• Fluency in both English and Mandarin is mandatory to facilitate communication across diverse teams and international stakeholders.

What sets this company apart:

This organisation stands out as a leader in industrial networking solutions with a strong commitment to innovation and customer-centricity. Employees benefit from being part of a company that values collaboration across departments while encouraging individual growth through ongoing training opportunities. The workplace culture emphasises inclusivity—welcoming professionals from under-represented backgrounds—and promotes flexible working arrangements designed to support work-life balance. With access to knowledgeable mentors and supportive leadership teams who prioritise employee well-being alongside business success, you can expect an environment where your contributions are recognised and rewarded. The company’s dedication to long-term partnerships with clients ensures stability even as it pursues ambitious growth targets within rapidly evolving markets.

What's next:

If you are ready to take on this influential role where your vision can shape the future of operational technology services on a global scale, we encourage you to apply now.

Apply today by clicking on the link provided—your next career chapter starts here!