HR Manager

A leading HR services organisation seeks an HR Manager in Taiwan to lead payroll outsourcing and EOR operations, driving service excellence, client success, and regional team performance.

About the company:

A fast-growing global provider of HR technology and outsourced HR solutions, helping multinational companies streamline their people operations across international markets.

With a strong presence across Asia and ambitious expansion plans, the Taiwan office is playing an increasingly important role in regional service delivery and HR technology implementation. The business is continuing to invest in its local team and expand its HRIS capabilities to support future growth.

About the role:

The company is seeking an experienced HR Manager to lead a team of HR specialists delivering payroll outsourcing, Employer of Record (EOR), and HR consulting services to multinational clients.

This is a leadership role focused on service delivery, people management, client relationship management, and operational excellence. While hands-on payroll processing is not the primary responsibility, you will be expected to provide payroll guidance, resolve complex client enquiries, and ensure high-quality service delivery across multiple HR projects.

You will manage a team located across Taiwan and overseas, while working closely with regional stakeholders and HR technology implementation teams.

Key responsibilities:

• Lead and develop the HR Service Delivery team to ensure high-quality client service
• Manage payroll outsourcing, Employer of Record (EOR), HR consulting and other recurring HR services
• Serve as the key escalation point for complex HR, payroll and labour regulation enquiries
• Build and maintain strong relationships with corporate clients, ensuring service excellence and SLA compliance
• Collaborate with HRIS implementation teams on client onboarding and system deployment projects
• Oversee employee lifecycle services, including onboarding, offboarding, visa support and HR administration
• Drive continuous process improvement and operational efficiency across service delivery
• Coach and develop team members while fostering a collaborative, customer-focused culture

Candidate profile:

• Bachelor's degree in Human Resources, Business or a related discipline
• At least 8–10 years' HR experience, preferably in HR Operations, Compensation & Benefits, Payroll, HR Shared Services or HR Consulting
• Previous leadership experience managing HR operations or service delivery teams
• Strong knowledge of Taiwan labour regulations and payroll practices
• Experience gained from an HR outsourcing/service provider (e.g. payroll outsourcing, HR consulting, staffing) is highly preferred. Candidates with solid in-house HR Operations or C&B backgrounds are also encouraged to apply
• Strong stakeholder management and client-facing communication skills
• Business-level English communication skills
• Customer-oriented, adaptable, proactive and able to thrive in a fast-paced, growing organisation

Why join?

• Lead a regional HR service delivery team with people management responsibilities
• Work with multinational clients across a wide range of industries
• Join a rapidly growing international business with exciting expansion plans in Taiwan
• Gain exposure to HR technology, digital transformation and cross-border HR solutions
• Excellent opportunity for HR Operations, Payroll or C&B professionals looking to move into a leadership and consulting-oriented role