Quality Project Manager

A leading organisation in Taipei is seeking a Quality Project Manager to champion the resolution of major customer quality issues and reliability-related activities. This pivotal role offers you the opportunity to work closely with both customers and internal engineering teams, ensuring that product quality concerns are addressed systematically, resolved efficiently, and prevented from recurring. You will be the essential link between customers and technical teams, balancing business priorities with customer needs to drive continuous improvement. The position provides decision-making authority, strong influence across departments, and the chance to make a tangible impact on customer confidence and satisfaction. Enjoy flexible working opportunities, supportive leadership, and access to ongoing training as you grow your career in a collaborative environment.

• Lead cross-functional teams to manage critical quality issues after mass production by coordinating risk assessments, prioritising issues, and developing customer response strategies using the 8D method.
• Take ownership of end-to-end issue handling processes including investigation, resolution, and prevention of recurring problems by collaborating with engineering and support teams.
• Complete all aspects of Corrective Action and Preventive Action (CAPA) as well as Failure Report Analysis and Corrective Action System (FRACAS), ensuring compliance with established frameworks, processes, and systems.
• Document lessons learned from quality incidents to foster organisational knowledge sharing and continuous improvement across multiple departments.
• Provide comprehensive quality dashboards that monitor and display product quality levels for stakeholders throughout the business.
• Act as the representative of Voice of Customer (VoC), gathering feedback from clients to enhance product quality from various perspectives.
• Lead reliability activities or plans by supporting reliability assessment initiatives and risk mitigation strategies using data-driven approaches.
• Collaborate closely with Product Management, R&D, Manufacturing, Logistics, and Customer Support teams to balance customer needs with business priorities.
• Drive corrective actions by aligning customer expectations with engineering solutions while maintaining clear communication throughout the process.
• Monitor defect return rates and implement strategies to reduce them through effective cross-functional collaboration.