Infrastructure Engineer (English is a must)

MNC company is looking for an IT Infrastructure Engineer to join their team and play a pivotal role in shaping the future of their technology landscape. This position offers you the opportunity to work within a supportive environment where your expertise will be valued, and your commitment to excellence will help drive business success. You will be empowered to manage critical infrastructure systems, lead impactful projects, and foster strong relationships across teams and vendors.

As an IT Infrastructure Engineer in Taiwan, you will be at the heart of the organisation’s technology operations. Your day-to-day responsibilities involve overseeing the health of critical systems such as servers, storage devices, networks, and cloud platforms. You’ll take charge of major infrastructure projects from conception through delivery—ensuring every initiative aligns with business objectives. By monitoring system performance and implementing strategic improvements, you’ll safeguard data integrity while maintaining compliance with stringent security standards. Your role extends beyond technical oversight; you’ll act as a key escalation point for complex issues within the Helpdesk & Infrastructure team. Building strong relationships with vendors is essential as you negotiate contracts that guarantee reliable services at competitive rates. You’ll also champion disaster recovery planning and asset management processes while driving automation efforts that streamline operations. Through regular workshops and training sessions for end-users, you’ll nurture a culture of excellent customer service and continuous improvement—making sure every stakeholder feels supported.

• You will manage and maintain IT infrastructure systems including servers, storage solutions, networks, and cloud platforms to ensure optimal performance and reliability.
• You will lead infrastructure projects from initial planning through execution, aligning technical initiatives with evolving business needs while fostering collaboration across departments.
• You will monitor system performance closely, implement improvements proactively, and ensure strict compliance with security policies to protect organisational assets.
• You will provide advanced technical support for critical incidents and complex problems, acting as a trusted escalation point for the Helpdesk & Infrastructure team.
• You will collaborate extensively with business units, the wider Group Technology Services team, and external vendors to deliver effective solutions for business-critical applications.
• You will develop and maintain strong vendor relationships by negotiating contracts that secure cost-effective and reliable services for the organisation.
• You will oversee infrastructure availability, performance metrics, disaster recovery capabilities, and ensure robust configuration management across all systems.
• You will manage maintenance schedules, patching routines, backup strategies, capacity planning activities, and asset lifecycle processes to uphold operational excellence.
• You will ensure adherence to ITIL processes for change management, incident resolution, problem tracking, and drive automation initiatives that optimise efficiency while reducing costs.
• You will develop internal IT documentation and knowledge bases while providing end-user workshops, training sessions, guidance as required to enhance user experience.