CRM Director, Luxury

Our client is seeking a highly skilled CRM Director to lead and develop Client and Service Strategies that enrich client journeys and build customer loyalty. The successful candidate will be a key contributor in revamping clients' online and offline journeys, delivering pioneering client experiences through diverse CRM projects, and increasing the customer base by recruiting new clients and strengthening relationships with loyal ones.

What you'll do:

• Drive the implementation and execution of MyClient programs to ensure accurate data capture, training.
• Collaborate with HQ to deploy and manage all process and tools to implement and track the usage in BTQ level related to all clienteling approach to enhance client engagement.
• Define gifting and treatment framework and clienteling occasions.
• Initiate, coordinate all international HJ overseas event VIP treatments planning and execution and budget management.
• Ensure boutiques are properly equipped to maintain highest level of hospitality, partnering with branding team to governance the image/quality/ brand identity.
• Build insights and strategies through customer database analysis.
• Effectively leverage data insight to explore client segmentations strategy.
• Define and implement Client Service Strategy in-line with global Richemont guidelines.
• Supervise repair order tracking project and service flow, propose solutions to diminish clients’ concern.

What you bring:

• Bachelor’s degree required.
• 5 years of management experience in service or luxury environment.
• Relevant CRM experience in boutique, fashion/ jewelry/watchmaking industry is highly preferred.
• Excellent communication skills.
• Strong business acumen.
• High proficiency in PowerPoint and Excel.
• Excellent verbal and written English.

What sets this company apart:

Our client is a globally recognized brand that prides itself on delivering exceptional experiences to its customers. They are committed to innovation and excellence, constantly seeking ways to revamp their clients' journeys both online and offline. They value their employees as much as their customers, providing an inclusive work environment where everyone's contributions are valued. This is an exciting opportunity to join a company that is not only a leader in its field but also places a strong emphasis on professional development and career progression.

What's next:

If you're ready to take your career to the next level with a leading global brand, don't hesitate!

Apply today by clicking on the link!