【SaaS】Customer Success Manager

A leading multinational company seeks a Customer Success Manager in Taiwan to drive digital transformation through SaaS products, improving operational efficiency and commercial success.

Key responsibilities:

• Manage the end-to-end customer journey, from onboarding and requirements gathering through implementation and ongoing value realisation
• Lead customer implementations, managing project plans, timelines, milestones, dependencies, risks, and cross-functional delivery
• Develop account roadmaps that align customer goals, platform capabilities, priorities, and stakeholder needs
• Drive platform adoption and growth by identifying optimisation opportunities and delivering measurable operational and commercial outcomes
• Serve as the primary customer contact for issues and integrations, coordinating resolution and proactively addressing recurring customer needs
• Support renewals and account expansion by tracking delivered value, identifying growth opportunities, and building a strong business case for continued investment

Candidate profile:

• 10+ years’ experience in Customer Success Management, ideally within B2B SaaS environments
• Proven experience managing enterprise accounts across onboarding, implementation, adoption, value realization, stakeholder engagement, and renewals
• Strong technical understanding of SaaS solutions, digital platforms, and technology-enabled business operations
• Strategic and commercially minded, with the ability to turn customer needs into actionable initiatives and measurable business outcomes
• Strong communication and stakeholder management skills, with the ability to influence senior decision-makers and explain complex solutions clearly
• Adaptable and proactive, with experience supporting implementations and driving customer adoption
• Experience developing customer resources to improve support and service efficiency
• Mandarin, Japanese, and English fluency is an advantage

About this company:

A leading technology company delivers solutions that help businesses improve operations, enhance performance, and drive sustainable growth. Join a collaborative, forward-thinking team focused on innovation, continuous learning, and meaningful impact.

Keywords: Customer Success Manager, B2B SaaS, Enterprise SaaS, SaaS Implementation, Customer Adoption

What’s next:

Shape the future of digital commerce—drive smarter solutions, stronger customer outcomes, and lasting growth. Apply now!