【B2B】Technical Support Manager

This organisation is seeking a Technical Support Manager based in Taipei City, offering you the chance to become an integral part of a small, highly collaborative team that supports engineers across Taiwan and Southeast Asia. You will be at the forefront of technical discovery, evaluation, and support, helping customers solve complex challenges and unlock new business opportunities.

What you'll do:

As a Technical Support Manager in Taipei City, you will immerse yourself in every stage of the customer journey—ensuring engineers receive expert guidance from initial discovery through evaluation and ongoing support. Your day-to-day responsibilities will involve troubleshooting intricate issues related to compiler behaviour or optimisation strategies while collaborating closely with Sales to present solutions that bridge technical needs with business objectives. Building strong relationships with engineers and project leads will be central to your role as you uncover pain points and transform them into actionable opportunities. You’ll also engage with silicon partners through joint events that drive market engagement. Maintaining detailed records of technical pipelines ensures transparency and continuous improvement. By collaborating with Marketing and Product Management teams to localise content for the region—and sharing knowledge across APAC—you’ll help create an environment where everyone can contribute their expertise. Your ability to simplify complex concepts for various stakeholders will be invaluable as you guide colleagues through technical discussions. International collaboration is key; you’ll connect regularly with global support teams to deliver seamless experiences for customers throughout Taiwan and Southeast Asia.

• Take full ownership of the technical side of the customer journey from initial discovery through evaluation and ongoing support, including troubleshooting complex issues related to compiler behaviour, optimisation strategies, and debugging processes.
• Work collaboratively with Sales as a co-driver to understand customers’ embedded projects, toolchains, CI/CD setups, compliance requirements, and present tailored solutions that address both technical and business challenges.
• Build strong relationships with engineers, R&D managers, project leads, and other stakeholders to uncover core pain points and identify new business opportunities within diverse industries.
• Engage with silicon partners and ecosystem collaborators by organising joint webinars, seminars, and events designed to generate leads based on market needs.
• Maintain up-to-date records of the technical pipeline, evaluation status, win/loss insights; act as a feedback loop between field operations and product teams to ensure continuous improvement.
• Collaborate with Marketing, Customer Success, Product Management teams to localise technical content for the market; share knowledge across the APAC FAE team for collective growth.
• Guide commercially focused colleagues on technical topics by simplifying complex technology concepts for different audiences.
• Actively participate in international projects by connecting with global technical support teams to ensure seamless customer experiences across regions.
• Adapt approaches for different stakeholders including semiconductor vendors or ecosystem partners to foster effective cooperation.
• Champion solution-based thinking by proactively identifying ways to turn embedded development challenges into business opportunities.

What you bring:

Your proven experience as a Technical Support Manager will be defined by your deep-rooted knowledge of embedded software development combined with strong proficiency in C/C++. You bring not only technical acumen but also exceptional interpersonal skills—allowing you to build lasting relationships across engineering teams and commercial colleagues alike. Having worked extensively within multicultural settings (including time spent abroad), you possess an international perspective that enriches every interaction. Your ability to align technical priorities with business goals ensures that solutions are both innovative and practical. You thrive when taking initiative—driving projects forward independently while maintaining open lines of communication across global teams. Experience working alongside semiconductor vendors or ecosystem partners has honed your adaptability; you tailor your approach according to stakeholder needs. Familiarity with CI/CD methodologies further enhances your capacity for efficient problem-solving within complex customer environments. Above all else, your commitment to sharing knowledge—localising content for regional markets—and supporting collective growth makes you an invaluable asset.

• A BSc degree in Computer Science, Electrical Engineering, Embedded Systems or a related field coupled with at least five years’ experience in a Field Application Engineer or similar technical pre-sales role.
• Deep understanding of embedded software development demonstrated by strong proficiency in C/C++ programming languages along with familiarity in compilers, debuggers, CPU architectures such as Arm or RISC-V; RTOS or Linux experience is highly desirable.
• Proven track record engaging directly with customers throughout all sales stages within complex environments—showcasing your ability to build trustful relationships.
• Exceptional communication skills enabling you to explain sophisticated technology simply for diverse stakeholders while guiding commercially focused colleagues on technical matters.
• Demonstrated ability aligning technical priorities seamlessly with broader business objectives—ensuring solutions are both technically sound and commercially viable.
• A proactive mindset characterised by initiative-taking behaviours; asking insightful questions; driving projects forward independently without waiting for direction.
• International experience spanning at least three years at multicultural organisations—ideally including time living or studying abroad—with business-level English proficiency required.
• Knowledge of CI/CD methodologies for building/testing embedded software—enabling efficient development cycles within customer environments.
• Experience collaborating effectively with semiconductor vendors or ecosystem partners—adapting your approach according to stakeholder needs.
• Ability to localise technical content for regional markets while sharing expertise across distributed teams.

What sets this company apart:

This organisation stands out by offering flexibility you can count on: hybrid working options and flexible hours empower you to balance personal life with professional ambitions. Meaningful wellbeing support is provided through accessible mental health resources and physical wellness programmes tailored specifically for local needs. Opportunities for growth abound—from hands-on learning experiences to mentorship initiatives—ensuring your career can develop in whichever direction you choose. The team is inclusive by design; different perspectives are valued so everyone can contribute meaningfully regardless of background or identity. Compensation packages are competitive and locally relevant—your impact is recognised wherever you work. Most importantly: bringing your whole self is encouraged here because diverse experiences lead to better ideas. Equal opportunity is guaranteed; respect and support underpin every aspect of the workplace culture so you can do your best work every day.

What's next:

If you're excited about shaping the future of embedded software development while enjoying flexibility and growth opportunities within an inclusive team environment—this is your moment!

Apply today by clicking on the link.