Customer Service Manager

A global healthcare manufacturer seeks a Customer Service Manager in Taiwan to transform customer operations, elevate service excellence, and drive sustainable business growth.

Key responsibilities:

• Lead the Taiwan Customer Service team to deliver service excellence, operational performance, and sustainable business growth through strategic leadership and talent development
• Drive customer service transformation by optimising end-to-end processes, tools, and systems to enhance efficiency, accuracy, visibility, and customer experience across all sales channels
• Own Order-to-Cash (OTC) requirements for ERP projects, ensuring successful review, implementation, and roll-out of system upgrades
• Manage key customer relationships by resolving complaints/issues, analysing feedback, and driving cross-functional collaboration with Commercial, Distribution, Finance, and QA teams
• Champion NPS initiatives by translating customer insights into actionable improvement plans that strengthen service quality and long-term business growth
• Build a high-performing organisation by fostering continuous improvement, coaching team members, and implementing innovative approaches to meet evolving customer needs

Candidate profile:

• 10–15 years’ experience in healthcare or medical devices, with proven leadership in customer service, change management, and organisational effectiveness
• Strong expertise in ERP systems (SAP, SAGE, Oracle) and hands-on experience leading or participating in ERP upgrade projects
• Exposure to customer-focused environments managing complaints, complex issues, order fulfilment processes, and evolving business needs
• Exceptional communication, presentation, facilitation, influencing, and stakeholder management skills across all organisational levels
• Advanced analytical capabilities with a continuous improvement mindset to optimise processes, interpret data trends, and drive business planning
• Proficiency in Microsoft Excel, Word, PowerPoint, and web-based applications; knowledge of supply chain/logistics is a plus

About this company:

A global healthcare manufacturer is advancing customer-focused operations through continuous improvement, cross-functional collaboration, and a commitment to service excellence. The organisation fosters an inclusive, development-focused environment where employees are empowered through coaching, skill-building, and forward-thinking initiatives that enhance the customer experience and drive business growth.

Keywords: Customer Service Management, Service Excellence, Order-to-Cash, ERP Implementation, Process Improvement

What’s next:

Transform customer service operations, elevate customer experience, and shape the future of service excellence. Apply now!