Manual QA (Software)

A leading technology company in Taipei is seeking a Manual Quality Assurance Engineer to join their growing team. This role offers you the chance to work closely with an international customer support network, focusing on ensuring the highest standards of software and hardware quality for users worldwide. You will play a vital part in bridging the gap between technical teams and end-users, helping to resolve issues and improve products before they reach the market.

Salary: Competitive and based on experience

Location: Taipei

Keywords: collaborative, supportive, dependable, inclusive, knowledgeable, training opportunities, flexible working opportunities, growth leadership

What you'll do:

• Collaborate closely with the customer support team based in the United States to fully understand user-reported issues and accurately reproduce them for further analysis.
• Analyse detailed user feedback to identify potential bugs as well as areas where product improvements can be made, ensuring all concerns are addressed thoroughly.
• Gather essential data from support colleagues to assist engineering teams in debugging complex technical problems efficiently.
• Support the customer support function by responding thoughtfully to user inquiries related to bugs or technical challenges, providing clear explanations and guidance.
• Offer actionable solutions or practical workarounds to users experiencing difficulties, always aiming for a positive resolution.
• Participate actively in debugging new products, ensuring both software applications and hardware components meet rigorous quality standards before release.
• Conduct comprehensive testing of new features and hardware elements, identifying any issues early so they can be resolved prior to launch.
• Document test results meticulously, sharing findings with relevant teams to foster continuous improvement across products.
• Contribute ideas during team discussions on how processes can be enhanced for better efficiency and user satisfaction.

What you bring:

• At least three years of proven experience performing manual software testing within a collaborative team environment.
• Demonstrated ability to develop comprehensive test plans from scratch, tailored specifically to unique project requirements.
• Comfort communicating effectively in English with both technical colleagues and non-technical stakeholders across different regions.
• Experience analysing user feedback to identify root causes of issues and suggest meaningful improvements.
• Familiarity with gathering data from various sources to assist engineering teams during debugging sessions.
• A considerate approach when supporting customer service teams in responding to user inquiries about bugs or technical matters.
• Skill in providing clear instructions or workarounds that help users overcome challenges quickly and easily.
• Meticulous attention to detail when documenting test results or reporting findings back to relevant teams.
• A nurturing attitude towards knowledge sharing within the team, contributing positively during group discussions.

What sets this company apart:

This organisation stands out for its commitment to fostering an inclusive workplace where everyone’s contributions are valued equally. Employees benefit from flexible working opportunities designed to promote work-life balance while still achieving collective goals. The company places great emphasis on training opportunities so that each team member can continue developing their skills over time. Supportive leadership encourages open dialogue and knowledge sharing at all levels—ensuring that everyone feels connected and empowered within their roles. By joining this team, you become part of a community that believes in mutual respect, dependability, and shared success—making it an inspiring place for anyone looking to grow professionally while making a tangible impact on global technology solutions.

What's next:

If you are ready to bring your expertise in manual quality assurance into a supportive environment where your efforts truly matter, we encourage you to take the next step today.