eCommerce Key Account Manager / Lead

A leading brand is seeking an E-Commerce Key Account Manager to grow performance on major pure-player platforms in Taipei.

You will manage key partnerships, plan channel activities, and execute initiatives to boost visibility, traffic, and conversion. Working with cross-functional teams, you will support smooth campaigns and use data insights to guide decisions. The organisation offers a supportive, inclusive environment with opportunities for development.

Key responsibilities:

• Own the full relationship management process with major pure players, building trust-based partnerships
• Develop annual and quarterly business plans aligned with organisational priorities and platform requirements
• Identify growth opportunities, propose innovative initiatives, and design assortment strategies to expand market share
• Monitor daily and weekly KPIs such as sales, traffic, conversion rates, pricing, and category performance
• Build accurate sales forecasts, plan promotions, and allocate budgets for maximum channel effectiveness
• Lead execution of online campaigns, platform events, and seasonal promotions by collaborating with internal teams
• Work closely with marketing, supply chain, finance, and customer service to ensure smooth operations and campaign delivery
• Coordinate with digital marketing teams to optimise media investments, enhance onsite visibility, and refine performance marketing plans
• Align product launches, content updates, and inventory planning with cross-functional teams
• Ensure content accuracy, pricing consistency, and optimal product visibility while performing competitive analysis

Candidate profile:

• Bachelor or Master’s degree in business administration, marketing, e-commerce, or a related field
• 5-8 years of experience managing key accounts or e-commerce pure players such as MOMO, Shopee, or PChome etc.
• Strong understanding of platform operations, including sales tracking, promotional mechanics, content management, and inventory systems
• Proven ability to analyse data using advanced Excel or Power BI to create meaningful insights
• Excellent communication and negotiation skills for building strong internal and external partnerships
• Ability to work effectively in cross-functional teams and manage multiple priorities
• Data-driven approach with keen attention to detail and strong decision-making skills
• Ability to perform under pressure and meet deadlines in fast-paced environments
• Strong relationship-building abilities with stakeholders at all levels

What's next:

If you’re ready to make a meaningful impact in e-commerce account management while enjoying a nurturing workplace apply now!