Director of Customer Success

A manufacturing firm seeks a Director of Customer Success in Taiwan to align Asia-wide teams and drive sustainable client growth, profitability, and relationships.

As a Director of Customer Success, you will drive multi-site business performance, client growth, operational execution, and organisational development across Asia.

Key responsibilities:

• Lead daily and strategic customer operations across multiple Asian regions, aligning business goals, performance standards, and talent pipelines through regional supervisors
• Own annual sales budget execution, overall revenue management, business risk control, and achievement of regional team performance indicators
• Align team and organisational goals to strengthen talent retention, management pipelines, delegation, performance accountability, and consistency across regions
• Coordinate cross-regional and cross-functional resources to resolve major customer delivery and mass production transfer issues, including capacity and business-condition coordination
• Maintain key client relationships, follow up on major business commitments, and provide management judgments and action recommendations to senior management
• Oversee multi-site sales execution and quality while assessing transaction terms and resource inputs, recommending profitability optimisation to support sustainable corporate development

Candidate profile:

• 8+ years in B2B customer management, customer operations, or business management, including 5+ years managing multi-regional sales teams, multiple locations, or through regional supervisors
• University degree or above; MBA or equivalent management training preferred
• Proven accountability for revenue, gross profit, and overall business outcomes, including profitability impact assessment of transaction terms and resource allocation
• Strong organisational and management development experience, with clear delegation and performance responsibilities to improve regional consistency and execution quality
• Multicultural or remote team management experience; proficient in both Chinese and English with frequent travel across Asia
• Preferred industry exposure in electronics, EMS/ODM, industrial manufacturing, packaging, or cross-border supply chains

About this company:

This manufacturing firm has an established presence across Asian markets and a strong focus on employee growth and multicultural collaboration. This is an inclusive and supportive workplace offering professional development, knowledge sharing, and opportunities to build a meaningful international career.

Keywords: Customer Operations, B2B Management, Sales Leadership, Revenue Management, Talent Development

What’s next:

Shape the future of customer operations across Asia and drive sustainable business growth. Apply now!