Customer Service Manager

A leading power components company seeks a Customer Service Manager to optimise global customer operations, enhance customer satisfaction, and drive business growth across Taipei and Kaoshiung.

This is an exceptional opportunity to lead a high-performing regional team, optimise logistics and order fulfilment, and shape customer service excellence across global markets.

Key responsibilities:

• Lead global shipment coordination and execution, ensuring On-Time-In-Full (OTIF) delivery performance while maintaining customer commitments and operational reliability
• Manage logistics partner relationships across courier, air, and ocean channels, resolving customs, transit, and delivery challenges to minimise disruptions
• Oversee customer order fulfilment and inventory alignment, collaborating with Sales, Purchasing, and Manufacturing teams to optimise allocation and service delivery
• Develop and enhance customer service SOPs, SLAs, and performance frameworks, implementing KPIs such as CSAT, NPS, and response time to improve service excellence
• Coach and lead a 10-person, data-driven customer support team across three sites, driving engagement, accountability, and continuous improvement
• Partner with cross-functional teams to manage aged inventory and long-pending orders, supporting recovery initiatives that improve working-capital efficiency and profitability

Candidate profile:

• Experience leading customer service operations and high-performing teams in a global environment
• Proficiency in Tiptop ERP and Microsoft Office for customer service and operational support
• Strong knowledge of international logistics, Incoterms, export compliance, and cross-border operations
• Fluent in Mandarin and English, with excellent cross-cultural communication and negotiation skills
• Strong customer focus with proven leadership, problem-solving, decision-making, and execution under pressure

About this company:

A leading global technology and industrial solutions organisation delivers innovative products and services to customers across international markets. Join a collaborative, multicultural team that values operational excellence, continuous innovation, and professional growth.

Keywords: Customer Service Manager, Customer Service Operations, Order Management, International Logistics, Customer Experience

What’s next:

Shape the future of global customer service while delivering exceptional experiences that drive lasting business success. Apply now!