Head of Business Success

A leading global organisation is seeking a Head of Business Success in service business to drive the transformation from a hardware-focused business into a value-driven OT services organisation.

This strategic leadership role offers the opportunity to develop scalable service solutions, accelerate recurring revenue growth, and strengthen long-term customer partnerships. You will shape business strategy, lead high-performing teams, and play a key role in delivering sustainable commercial success.

Key responsibilities:

• Define and execute the operational technology service strategy, developing a three-year roadmap that supports corporate transformation, lifecycle services, subscription models, and business growth
• Drive service revenue, increase recurring revenue, and build a high-performing OT Service Team to support long-term organisational success
• Develop and standardise scalable service offerings, including maintenance, monitoring, network optimisation, OT consulting, and value-driven Service SKUs
• Establish competitive pricing, packaging, and margin models that maximise profitability and customer value
• Integrate service solutions into hardware sales strategies, enabling solution selling through sales playbooks, key account strategies, and commercial collaboration
• Establish scalable service delivery models that improve operational efficiency, resource utilisation, cost performance, service quality, and customer satisfaction
• Strengthen customer success through lifecycle management, long-term engagement programmes, contract renewals, improved service attachment, retention, and customer lifetime value
• Own the service business P&L, monitor revenue, margins, recurring revenue and key performance indicators, and report business performance to executive leadership

Candidate profile:

• Bachelor's degree or above in Engineering, Business, or a related discipline; MBA preferred
• Relevant certifications in networking, Operational Technology (OT), or cybersecurity are advantageous
• Minimum 10 years' experience in OT, or a related industry
• Proven leadership experience in a service business, solution business, or business unit environment
• Demonstrated success leading business transformation, new business units, or start-up initiatives
• Strong commercial acumen with proven P&L ownership and financial management experience
• Fluent in both English and Mandarin, with excellent communication and stakeholder management skills

About the company:

This global organisation is a recognised leader, delivering innovative solutions that help businesses improve operational performance and long-term reliability. It fosters an inclusive, collaborative culture where professional development, and continuous learning are encouraged.

Keywords: service transformation, recurring revenue, solution selling, business growth, lifecycle management, P&L ownership

What's next:

Ready to lead the future of operational technology services and make a lasting commercial impact? Appy now!