【TWSE】Tech Support Specialist

Tech Support Specialist Salary: Competitive and based on experience / Location: Taipei - Be the face of technology by providing front line support for all workplace technologies and support requests, ensuring seamless access to the tools needed. - Join a global financial services group with over five decades of unbroken profitability.

Keywords: customer focused, technology support, collaborative team, problem solving, workplace technologies, front line support, inclusive environment, professional service, relationship building, learning opportunities

What you'll do:

As a Technology Support Specialist based in Taipei, you will play a pivotal role in ensuring smooth day-to-day operations by providing expert assistance across a range of workplace technologies. Your responsibilities will include responding promptly to user requests, troubleshooting hardware and software issues on various devices, supporting collaboration tools essential for remote work, and liaising with both local colleagues and international teams. Success in this position comes from your ability to communicate clearly in both Mandarin and English, your willingness to learn new systems quickly, and your dedication to delivering exceptional service. By taking ownership of each issue from start to finish and collaborating effectively with others, you will help create an environment where everyone can perform at their best.

• Deliver customer-focused technology support in a professional and timely manner, ensuring all workplace technology issues are resolved efficiently.
• Act as the primary point of contact for technology-related queries, owning problems from initial request through to resolution while maintaining clear communication with users.
• Collaborate closely with offshore teams and external vendors to ensure positive outcomes for business stakeholders across multiple locations.
• Support and troubleshoot iPhone and iPad devices, management software, and collaboration products such as Office 365, Microsoft Teams, and Zoom.
• Assist users with exchange platforms, market data systems, and order management solutions including KWAY, Bloomberg, Fidessa, and Newport when required.
• Demonstrate follow-through on all assigned tasks by tracking progress and updating users regularly on status or next steps.
• Build strong relationships with internal customers by understanding their needs and delivering tailored solutions that enhance their experience.
• Maintain accurate records of incidents and service requests using appropriate ticketing systems to ensure transparency and accountability.
• Proactively identify opportunities for process improvement within the technology support function to enhance overall service delivery.
• Stay up-to-date with emerging front office technologies and participate in ongoing training or certification programmes aligned with industry standards.

What you bring:

To excel as a Technology Support Specialist in this organisation’s Taipei office, you will bring hands-on experience from previous roles involving direct user support within corporate settings. Your interpersonal abilities will enable you to build rapport quickly with colleagues at all levels while your technical acumen ensures efficient problem resolution across multiple platforms. Fluency in both Mandarin and English allows you to bridge communication gaps between local staff and global teams. Familiarity with mobile device management as well as popular collaboration tools means you can hit the ground running. A proactive approach towards learning new technologies—especially those used in financial markets—will set you apart. Your commitment to seeing tasks through completion demonstrates reliability while your openness to obtaining further certifications shows adaptability.

• Experience working in technology roles within corporate environments where customer interaction is central to daily activities.
• Excellent written and verbal communication skills in both Mandarin and English are essential for effective collaboration across teams.
• Proven ability supporting iPhone/iPad devices as well as management software commonly used in modern workplaces.
• Familiarity with collaboration products such as Office 365 suite (including Outlook), Microsoft Teams, and Zoom is highly desirable.
• Demonstrated capability working under pressure in challenging environments while maintaining attention to detail and professionalism.
• Track record of following through on commitments by owning issues until they are fully resolved for end users.
• Relationship-building skills that foster trust among colleagues from diverse backgrounds within large organisations.
• Willingness to learn about front office technologies relevant to financial services operations as part of ongoing professional development.
• Experience supporting exchange platforms or market data/OMS systems like KWAY, Bloomberg, Fidessa or Newport would be advantageous but not mandatory.
• A relevant cyber security certification or readiness to undertake one aligned with regulatory requirements is preferred.

What sets this company apart:

This organisation stands out as a global leader in financial services thanks to its unwavering commitment to diversity, equity, inclusion, and employee empowerment. With operations spanning 31 markets worldwide over more than half a century of consistent profitability, it offers unparalleled stability alongside opportunities for personal growth. Employees benefit from being part of an open-minded community where every voice matters—regardless of background or identity—and where flexible working arrangements are available. The company’s dedication extends beyond business results; it actively supports individuals who may require reasonable adjustments during recruitment or employment so everyone can thrive together. Here you’ll find not just a job but a place where your contributions are valued as part of something bigger: shaping tomorrow’s possibilities through technology.

What's next:

If you’re ready to take the next step in your career journey within an inclusive global environment that values your unique perspective—apply now!

Apply today by clicking on the link provided; we look forward to hearing how you can make an impact as part of our team.