IT Lead

An organisation in Taiwan seeks an IT Lead to drive D2C and B2B tech, supporting digital transformation, growth, and IT strategy across regional operations.

Key responsibilities:

As an IT Lead, you will drive D2C and B2B platforms, leading IT delivery, strategy, and regional collaboration to enable stable, innovative business outcomes.

Taiwan Market Technology Leadership

• Own end-to-end IT strategy for DTC and B2B
• Build and execute scalable roadmap aligned with Taiwan priorities and APAC strategy
• Provide thought leadership on digital commerce, omnichannel, CRM, and B2B modernisation

DTC Technology Ownership (Primary Focus)

• Lead eCommerce, mobile app, CRM, OMS, payments, marketing stack, and retail tech
• Improve customer experience, conversion, performance, and platform stability
• Drive feature enhancements based on insights and market needs
• Align architecture and solutions with APAC IT standards

B2B / Wholesale Technology Support

• Manage B2B portals, CRM tools, EDI, pricing, and inventory visibility systems
• Modernise wholesale tech to improve efficiency and customer productivity
• Partner with Sales, Supply Chain, CS, and Finance to improve forecasting and fulfilment

IT Demand Management & Business Partnership

• Prioritise IT demand across all Taiwan functions
• Translate business needs into clear IT solutions (scope, timeline, ROI)
• Act as advisor to GM and business leaders; enable Taiwan–APAC alignment.

IT Project Delivery & Governance

• Lead delivery of IT projects across DTC, B2B, infrastructure, security, and apps
• Ensure compliance with APAC/global standards and governance
• Manage budget, portfolio, vendors, and risk

Technology Operations & Vendor Management

• Oversee daily IT operations (platform uptime, POS, ERP/OMS, WMS, B2B portals, support services)
• Manage vendors and ensure SLA compliance
• Improve reliability, stability, and service quality

Team Leadership

• Lead and develop internal and outsourced IT teams
• Build capabilities supporting DTC growth and tech maturity
• Foster a collaborative, innovation-driven culture

Budget & Financial Management

• Own IT OPEX and CAPEX budgets
• Manage forecasting, cost control, and ROI tracking
• Optimise vendor costs, licensing, and contracts
• Drive cost efficiency via consolidation, automation, and shared services

Candidate profile:

To excel in this role, you bring strong technical leadership, commercial acumen, and experience delivering tech solutions for business growth.

• Proven IT leader with 10+ years’ experience, including 5+ years in global organisations and managing IT departments
• Strong track record driving DTC revenue growth, B2B efficiency, and reliable eCommerce/POS/platform performance
• Expertise in IT systems analysis, implementation, infrastructure, networks, and enterprise applications
• Experienced in managing IT budgets, vendors, and delivering cost-efficient technology solutions
• Strong project management capability with PMP and ITIL certification required
• Excellent leadership, communication, and stakeholder management in a matrix, APAC–regional environment
• Degree in Computer Science/IT or related field; fluency in English and Mandarin

About the company:

A global healthcare organisation with a strong focus on quality and customer impact. It offers a collaborative, growth-oriented environment centred on innovation, sustainability, and long-term career development.

Keywords: D2C, B2B, digital transformation, IT strategy, regional operations, healthcare

What’s next:

Explore a global career in innovative healthcare and vision solutions. Apply now!