Infra Lead (APAC, Eng Good)

A leading organisation is seeking an IT Infrastructure Lead to oversee and optimise IT infrastructure operations across the South East Asia region, based in Taipei. This role offers you the opportunity to play a pivotal part in integrating acquired businesses, collaborating with global teams, and ensuring seamless networking and end-user support.

Salary: Competitive and based on experience

Location: Taoyuan

Keywords: collaborate, support, dependable, interpersonal, co-operate, teamwork, adaptability, accountability, knowledgeable, inclusive, flexible working opportunities

What you'll do:

• Coordinate and assign IT infrastructure and security-related issues or service requests to the appropriate regional IT teams, while ensuring a high level of support for business stakeholders.
• Support the annual IT budgeting process by collecting business requirements across the region and making sure they are aligned with overall business objectives.
• Maintain network infrastructure, including switches, wireless access points, routers, and firewalls, while monitoring LAN/WAN connectivity and performance to ensure a stable and reliable environment.
• Manage Windows and Linux server environments, including VM provisioning, system configuration, maintenance, patching, and updates in collaboration with global IT teams.
• Provide timely support for end-user issues involving desktops, laptops, peripherals, hardware, software, and operating systems to ensure a smooth user experience.
• Manage video conferencing solutions and provide support for Microsoft Outlook/Exchange to maintain reliable communication and collaboration across the organisation.
• Manage incidents, service requests, and change activities through ITSM platforms such as JIRA, ensuring proper documentation, SLA tracking, and service records.
• Manage infrastructure vendors throughout the proposal, delivery, installation, and support processes, while monitoring vendor performance and ensuring SLA compliance.
• Work closely with global IT teams and regional business units on integration activities and projects, including providing support across different time zones with Europe and India teams.
• Drive continuous improvement by identifying opportunities to enhance IT services, processes, and operational efficiency.

What you bring:

• Bachelor’s degree in any discipline is required, while a degree in Computer Science, Information Technology, or a related field is preferred.
• 7+ years of experience in IT infrastructure roles, ideally with experience working across different countries, cultures, and geographically distributed teams.
• Strong knowledge of networking, including switching, routing, firewalls, and LAN/WAN environments, with the ability to troubleshoot and resolve network performance issues.
• Hands-on experience managing Windows and Linux server environments, including system configuration, maintenance, patching, updates, and performance monitoring.
• Good understanding of virtualisation technologies, including VM provisioning, administration, and troubleshooting within enterprise environments.
• Experience supporting enterprise collaboration tools such as Microsoft Outlook/Exchange and video conferencing solutions to ensure smooth business communication.
• Practical experience with ITSM platforms such as ServiceNow or JIRA for incident and service management; knowledge of ITIL-based processes is a plus.
• Strong problem-solving skills with experience supporting end users across desktops, laptops, peripherals, hardware, software, and operating systems, with a focus on efficient issue resolution and user satisfaction.
• Experience with SD-WAN technologies or cloud/hybrid infrastructure environments would be an advantage.
• Strong written and verbal communication skills in English and Mandarin, with good analytical and interpersonal skills and the ability to work effectively with stakeholders across different cultures and regions.

What sets this company apart:

This organisation stands out by offering an inclusive environment where teamwork is at the heart of every operation. Employees are encouraged to establish connections across regions—building trust through shared ideas that lead to meaningful accomplishments. Adaptability is celebrated here; you’ll find yourself supported during periods of change as the company pursues purposeful adaptation aligned with its vision for growth. Accountability is woven into daily practice: everyone holds themselves responsible for delivering exceptional results while supporting one another’s development. Flexible working opportunities allow you to balance international collaboration needs without compromising personal commitments. The leadership team fosters communal values—ensuring that every voice is heard regardless of location or background—making it an ideal workplace for those who value inter-personal relationships alongside professional achievement. Training opportunities are regularly provided so you can continue expanding your knowledge base while contributing positively within a knowledgeable network of peers.

What's next:

If you are ready to make a significant impact on regional IT operations while enjoying flexible working arrangements within a supportive team environment—this is your moment!

Apply today by clicking on the link provided.