MIS Lead

An exciting opportunity has arisen for a Management Information Systems Lead to join a forward-thinking organisation in Taipei, where your expertise will be pivotal in shaping the future of corporate IT operations. This role offers you the chance to guide a dedicated IT team, ensuring seamless support across desktop, network, and infrastructure environments while driving process improvements and standardisation.

Salary: Competitive and based on experience

Location: Taipei

Keywords: collaborative IT leadership, endpoint security enhancement, regional support coordination, network and firewall operations, corporate IT policy implementation

What you'll do:

• Oversee the day-to-day operations of the Corporate IT function in Taiwan, ensuring all systems run smoothly and efficiently for end users.
• Supervise and mentor the IT team by assigning tasks, tracking progress, providing guidance, and ensuring timely resolution of support requests.
• Act as the primary escalation point for complex technical issues related to desktop support, endpoint management, network connectivity, access management, applications, and infrastructure.
• Coordinate infrastructure operations such as network connectivity, firewall management (including FortiGate), Wi-Fi configuration, VPN setup, server/file sharing administration, backup processes, and disaster recovery planning.
• Standardise and enhance processes for employee onboarding/offboarding procedures, asset management practices, device provisioning, software installation workflows, and access request fulfilment.
• Provide expert support for LarkSuite as a core platform by managing user administration tasks, permission settings, collaboration tools usage, and regional onboarding activities.
• Assist with Google Workspace administration when required by handling account permissions adjustments, collaboration settings updates, and basic governance responsibilities.
• Deliver strong operational support for network security by reviewing firewall policies regularly, coordinating VPNs/WAN/Internet connections troubleshooting issues promptly with vendors when necessary.
• Gradually implement improved endpoint security controls including patch management routines, approved software governance frameworks, local administrator privilege restrictions, and device security baseline enforcement.
• Maintain comprehensive IT documentation covering network diagrams creation/updating; support SOPs development; asset inventory tracking; access list maintenance; vendor contact records; disaster recovery documentation upkeep.

What you bring:

• A minimum of 6–8 years’ hands-on experience in IT operations encompassing infrastructure support roles such as desktop support technician or system administrator within medium-to-large organisations.
• At least 2–3 years’ proven track record in team supervision or leadership positions involving escalation management responsibilities or project coordination duties within regional/multi-site environments.
• Demonstrated capability supporting multi-country users including remote office setups or shared service models which require excellent communication skills across diverse teams.
• Comprehensive understanding of network infrastructure components such as firewalls (especially FortiGate), VPNs/WANs/Internet connectivity troubleshooting methods coupled with vendor engagement experience for issue resolution.
• Proficiency administering collaboration platforms like LarkSuite—covering user administration tasks; permission management protocols; tool adoption strategies—and familiarity with Google Workspace account governance best practices.
• Experience standardising operational processes related to employee lifecycle events (onboarding/offboarding), asset management systems deployment/maintenance routines; device setup/configuration procedures; software installation workflows; access request fulfilment mechanisms.
• Solid background implementing endpoint security measures including patch management schedules; approved software governance policies; local administrator privilege control techniques; device security baseline establishment/enforcement activities.
• Strong documentation skills evidenced by maintaining up-to-date network diagrams creation/updating abilities; developing clear support SOPs/manuals; tracking asset inventories accurately; keeping access lists current; recording vendor contacts comprehensively; preparing disaster recovery plans/documentation effectively.
• Ability to coordinate cost analysis exercises for technology investments while supporting audit readiness initiatives aligned with corporate IT policy requirements.

What sets this company apart:

This organisation stands out for its unwavering commitment to fostering an inclusive workplace where every voice is valued and teamwork is celebrated. Employees benefit from flexible working opportunities designed to promote work-life balance alongside generous training programmes that encourage ongoing professional development. The company’s supportive leadership style prioritises open communication channels so ideas can flourish freely—creating an environment where innovation is nurtured rather than imposed. With a strong emphasis on knowledge sharing across departments staff are empowered not just to solve problems but also contribute meaningfully towards long-term organisational goals. Whether you’re looking for stability or room to grow this is a place where your contributions truly matter—and where you’ll find colleagues who genuinely care about each other’s success.

What's next:

If you are ready to take the next step in your career journey as a Management Information Systems Lead we invite you to explore this rewarding opportunity further!

Apply today by clicking on the link provided—your future team is eager to welcome you aboard!