IT Manager (Retail)

An organisation seeks an IT Manager to oversee local IT operations, support business and retail systems, and drive regional technology initiatives in Taiwan.

Key responsibilities:

As an IT Manager, you will manage IT operations, user support, systems, projects, vendors, and regional alignment.

Desktop / End-User & Application Support

• Provide daily support for office and retail users, resolving hardware, network (LAN/Wi-Fi, VPN), printer, and Windows/macOS/iOS/Android issues
• Perform software installation, updates, and support for local applications (clienteling, BI/reporting, automation tools)

Hardware & Infrastructure Oversight

• Manage device lifecycle including imaging, configuration, inventory tracking, and replacements
• Ensure server room environment stability and physical security controls

Regional IT Coordination & Escalation

• Act as local escalation point for regional/central IT and support APAC users remotely
• Manage tickets via Landesk/Jira, ensuring SLA adherence and proper escalation paths

Security, Compliance & IT Governance

• Enforce endpoint security (AV, patching, encryption) and compliance with data/privacy policies
• Promote cybersecurity awareness and adherence to global IT standards

Vendor & MSP Management

• Coordinate and manage IT vendors (field service, hardware, printing/copy services)
• Support POS systems and oversee procurement within budget constraints

IT Budget & Procurement

• Plan and track IT operating budgets and expenses
• Manage asset lifecycle refresh cycles and procurement planning (3–4 years)

Project Management / Local Rollouts

• Support execution of regional IT rollouts (e.g., OS upgrades, hardware refresh) and track timelines, risks, and adoption
• Lead local UAT and pilot testing for new systems and tools

IT Strategy & Roadmap

• Align local IT decisions with global standards and strategic roadmap
• Act as liaison between local users and regional teams to surface needs, issues, and improvement opportunities

Candidate profile:

To excel in this role, you bring IT support experience across office and retail environments, with strong skills in infrastructure, security, projects, vendors, and stakeholder coordination.

• End-user support across Windows, macOS, iOS, Android in office and retail environments, including hardware, network (LAN/Wi-Fi/VPN), and printer troubleshooting
• Application and systems support for business tools (clienteling, BI/reporting, automation, POS), plus software installation and updates
• IT infrastructure and asset management, including device lifecycle, inventory, imaging/configuration, backups, and server room oversight
• Incident and operations management via Landesk/Jira, ensuring SLA compliance, escalation handling, and regional coordination
• Security, vendor, and project support, including cybersecurity compliance, procurement, budget tracking, and multi-site rollouts/UAT coordination

About the company:

A global consumer brand in the beauty and personal care industry, known for quality products and strong market presence across Asia. It offers a collaborative environment focused on innovation, sustainability, and employee growth.

Keywords: IT management, desktop support, end-user and application support, regional IT coordination, vendor & MSP management, IT strategy, retail

What’s next:

Join a global brand driving innovation. Apply now!