內湖 IT system Engineer (AWS)

IT System, 需要on-call

What you'll do:

As an IT System Engineer based in 內湖, you will play a vital role in supporting the organisation’s global network of engineers and customers. Your day-to-day responsibilities will involve responding empathetically to technical queries, tracking incidents with care, monitoring applications attentively, and deploying updates thoughtfully. You will collaborate closely with other teams to ensure seamless communication and effective resolution of issues. By documenting solutions in the knowledge base system, you contribute to communal learning and foster an environment where sharing information is encouraged. Your nurturing approach will help identify improvements in tools or processes while maintaining high standards of service delivery. Standby or on-call duties may be required at times, reflecting your commitment to being dependable whenever needed. Success in this role comes from your ability to respond sensitively to incidents, work together with colleagues across departments, communicate clearly about risks or concerns, and provide excellent service that builds trust among all stakeholders.

• Provide considerate technical support for a large scale of products, ensuring timely assistance to engineers and customers across the globe.
• Take responsibility for incident calls by offering acknowledgement, resolution, and setting clear expectations based on thorough technical analysis.
• Log, investigate, and track technical issues from clients with sensitivity and attention to detail.
• Monitor application events closely using web-based monitoring systems, responding gently to any anomalies or concerns.
• Follow escalation procedures carefully when collaborating with responsible departments according to the severity of incidents.
• Adhere to incident management KPIs by maintaining polite communication and accurate documentation throughout the process.
• Ensure risks or concerns that could influence software delivery or support quality are managed responsibly and communicated effectively within agreed timeframes.
• Work together with other teams to resolve incident calls efficiently while fostering effective inter-personal communication.
• Deploy product features and fixes to live environments thoughtfully, understanding the potential impacts on various interconnected systems.
• Document technical articles and problem-resolution steps in the company knowledge base system for communal benefit.
• Identify and develop ideas to enhance tools, processes, training techniques, or methodologies in a nurturing manner.
• Work diligently in all live environments with a sense of responsibility towards both internal and external parties.
• Provide excellent services in a timely manner that reflect empathy and commitment to customer satisfaction.
• Participate in standby or on-call duties as required for this position.

What you bring:

The ideal IT System Engineer brings proven experience in supporting diverse IT systems within collaborative environments. Your educational background equips you with essential technical skills while certifications demonstrate your commitment to continuous learning. You possess deep familiarity with network infrastructure, monitoring tools, service management concepts, cloud platforms like Azure and AWS, as well as advanced SQL database operations. Your nurturing attitude shines through when communicating with colleagues or clients—whether logging incidents or documenting solutions for communal benefit. You understand how important it is to share information openly so others can learn from your experiences. Your sensitivity towards risks ensures that quality remains uncompromised even under pressure. By combining technical expertise with warm interpersonal skills, you create an atmosphere where everyone feels supported—making you an invaluable member of the team.

• Relevant degree or post-secondary education such as BSc IT / IS demonstrates your foundational knowledge in information technology systems.
• A strong understanding of network infrastructure enables you to connect systems reliably while considering interdependent relationships between components.
• Experience with IT system monitoring tools shows your ability to respond quickly yet gently to emerging issues within live environments.
• Familiarity with service management concepts allows you to maintain pleasant interactions during incident management processes.
• Microsoft Certified: Azure Administrator Associate certification or Microsoft Certified: Azure DevOps Engineer Expert (or equivalent) highlights your commitment to ongoing training opportunities and professional development.
• AWS Certified Solutions Architect – Associate (or equivalent certification) reflects your enthusiasm for expanding your skillset within cloud technologies.
• Proven experience working with SQL2014–2019 demonstrates your dependability when handling complex database tasks.
• Excellent inter-personal skills enable you to communicate kindly with both internal teams and external clients during problem resolution steps.
• Ability to document technical articles thoroughly ensures communal sharing of knowledge within the organisation’s knowledge base system.
• Sensitivity towards risks or concerns affecting software delivery shows your responsible approach when managing timeframes and expectations.

What sets this company apart:

This organisation stands out for its commitment to creating an inclusive workplace where every team member feels connected and valued. Employees enjoy flexible working opportunities that accommodate individual needs while promoting communal growth through regular training sessions. The leadership is supportive—encouraging open communication across departments so ideas can be shared freely without barriers. Knowledgeable mentors are always available for guidance; whether you’re new or experienced, there’s always someone willing to nurture your development. The company prioritises gentle onboarding processes for new hires so transitions feel pleasant rather than overwhelming. With a focus on dependability and empathy throughout all levels of operation—from technical support roles up through management—you’ll find yourself surrounded by colleagues who genuinely care about each other’s success. This environment not only fosters professional advancement but also personal fulfilment as part of a larger network dedicated to sharing achievements together.