IT Infra Engineer (Potential Lead)

A leading organisation in Hsinchu is seeking an IT Infrastructure Operations Specialist to support and enhance their IT infrastructure and End-User Computing (EUC) operations. This role offers you the opportunity to become a key bridge between local teams and global tower leads, ensuring seamless communication and execution of global IT standards.

Salary: Competitive and based on experience

Location: Hsinchu

Keywords: collaborative, global alignment, supportive leadership, continuous improvement, operational governance, dependable, inclusive, knowledgeable, training opportunities, flexible working opportunities

What you'll do:

• Take overall responsibility for IT infrastructure and End-User Computing (EUC) operations within the local environment, ensuring dependable service delivery.
• Apply hands-on technical expertise to maintain stable, secure, and efficient IT services for all users.
• Implement and enforce global IT standards, policies, and procedures to ensure consistent practices across the organisation.
• Coordinate closely with global tower leads in Network, EUC, Server & Storage, and Security domains to foster strong alignment and effective execution of initiatives.
• Monitor service performance through operational governance activities such as KPI reporting and continuous service improvement measures.
• Participate in budget planning, cost control, and contribute to investment decisions as well as lifecycle planning for infrastructure and EUC services.
• Act as the primary escalation point for infrastructure- and EUC-related incidents, risks, and compliance matters within the organisation.
• Support transformation initiatives including standardisation, automation, and modernisation of infrastructure services to drive efficiency.
• Engage in regular communication with stakeholders at all levels to ensure clear understanding of operational priorities.
• Contribute actively to incident handling processes while promoting best practices in IT service management.

What you bring:

• A bachelor’s degree or above in Information Systems, Computer Science or a related field—or equivalent practical experience—is required for this role.
• You bring over six years of hands-on experience in IT Infrastructure & Operations or End-User Computing (EUC), ideally gained within a global enterprise setting.
• Your expertise includes endpoint management, security controls, and Microsoft-based enterprise environments such as Intune, SCCM, Microsoft 365, and identity services.
• You possess solid troubleshooting capabilities across both EUC and infrastructure domains including networking fundamentals as well as end-user productivity services.
• Experience with scripting languages like PowerShell enables you to automate tasks efficiently for improved operational outcomes.
• A thorough understanding of IT service management practices—including Incident Management, Problem Management, Change Management—and experience working within SLA-driven environments is essential.
• You have demonstrated ability to work effectively in global settings by acting as a key coordination point with strong communication skills.
• Stakeholder management comes naturally to you; your interpersonal abilities foster trust among colleagues at all levels.
• You are committed to continuous learning through training opportunities that keep your technical knowledge up-to-date.
• Your collaborative approach ensures that you contribute positively within inclusive teams focused on shared goals.

What sets this company apart:

This organisation stands out due to its unwavering commitment to fostering an inclusive workplace where collaboration is at the heart of every project. Employees benefit from flexible working arrangements that accommodate diverse lifestyles while encouraging work-life balance. The company invests heavily in professional development through ongoing training opportunities designed to keep staff knowledgeable about emerging technologies and industry best practices. Global alignment is prioritised here; team members regularly engage with international colleagues on transformative initiatives that shape the future of IT operations worldwide. Supportive leadership ensures that every employee feels valued—whether they are contributing ideas during meetings or participating in cross-functional projects aimed at improving operational efficiency. The culture emphasises dependability: everyone works together towards common goals while respecting individual contributions along the way. If you are looking for an environment where your expertise can flourish amidst shared values of trustworthiness and inclusivity—this is the place for you.

What's next:

If you are ready to take your career forward by joining a collaborative team dedicated to operational excellence—apply now!

Apply today by clicking on the link provided.