【Portuguese】Customer Support

Customer Support Specialist Salary: Competitive and based on experience / Location: Taipei - Engage with a global user base by providing expert support and resolving technical issues. - Collaborate across departments to collect insights, address advanced challenges. - Take ownership of training programmes, fostering a nurturing and co-operative workplace environment.

Keywords: global support, data analysis, team collaboration, product insight, training development, multilingual communication

What you'll do:

As a Customer Support Specialist based in Taipei, you will immerse yourself in a dynamic environment where your ability to communicate fluently in English and Portuguese will be invaluable. Your day-to-day activities will involve responding thoughtfully to player inquiries from around the globe, utilising your analytical skills to interpret market data for the sales team, and working collaboratively with colleagues across multiple departments. You will be instrumental in collecting user feedback directly from gameplay experiences, transforming these insights into practical recommendations that enhance overall product quality. Additionally, you will take pride in developing structured training resources that empower new team members to succeed. Your adaptability will shine as you manage diverse responsibilities ranging from troubleshooting technical issues to supporting process improvements—all while contributing positively to an inclusive team culture.

• Deliver professional support to players worldwide by addressing technical concerns and offering high-quality product guidance through various communication channels.
• Analyse market data for the global sales team, identifying trends and uncovering actionable insights to inform business decisions.
• Work closely with internal teams such as operations, marketing, and product departments to gather information, track complex issues, and ensure timely resolution.
• Continuously collect in-game feedback from users to build a deep understanding of product performance and recommend enhancements for game optimisation.
• Develop comprehensive training systems for product support, creating detailed instructional materials to equip new employees with essential knowledge and skills.
• Provide clear communication in English and Portuguese when interacting externally, while using basic Chinese for effective internal collaboration.
• Support the implementation of process improvements by sharing observations from customer interactions with relevant stakeholders.
• Assist in maintaining accurate records of customer queries, solutions provided, and follow-up actions within internal systems.
• Contribute positively to team meetings by sharing insights gained from customer feedback or data analysis.
• Complete additional tasks as assigned by supervisors to ensure smooth operation of the support function.

What you bring:

To excel as a Customer Support Specialist, you bring proven experience navigating multicultural environments where multilingual communication is key. Your educational background equips you with critical thinking skills that complement your natural empathy when assisting customers. You demonstrate patience and sensitivity during every interaction—qualities that foster trust among users seeking help. Your collaborative spirit enables you to work harmoniously within cross-functional teams while your attention to detail ensures accuracy in all aspects of your role. Whether analysing data or preparing training materials, your dependability shines through. Above all, your enthusiasm for helping others drives you to go above expectations in delivering outstanding service.

• Proficiency in both English and Portuguese is required for external communications with global users and partners.
• Basic Chinese language skills are necessary for effective internal teamwork within the organisation.
• A university degree or higher education qualification demonstrates your commitment to learning and personal development.
• Excellent verbal and written communication abilities enable you to convey information clearly across cultures.
• Resilience under pressure allows you to maintain composure during busy periods or when handling challenging situations.
• A strong willingness to learn ensures you can quickly adapt to new tools or processes as needed by the business.
• Self-motivation helps you remain engaged even when performing repetitive or detail-oriented tasks.
• Experience using office software such as Microsoft Office is essential for managing documentation efficiently.
• The ability to rapidly acquire proficiency in proprietary internal systems supports seamless workflow integration.

What sets this company apart:

This organisation stands out for its commitment to fostering an inclusive workplace where every voice is heard and valued. Employees benefit from flexible working opportunities designed to promote work-life balance alongside generous training opportunities that encourage continuous professional growth. The leadership team is dedicated to supporting each individual's journey—offering mentorship, regular feedback sessions, and access to resources that nurture both technical expertise and interpersonal skills. With a focus on collaboration rather than hierarchy, this company cultivates an environment where teamwork thrives. By joining this forward-thinking group in Taipei, you become part of a community that celebrates diversity while striving together towards shared success.

What's next:

If you are ready to make a meaningful impact on a global scale while growing your career in customer support, this is your chance!

Apply today by clicking on the link—your next rewarding opportunity awaits.