[Gambling] System Engineer

An exciting opportunity awaits for an IT System Engineer to join a forward-thinking technology organisation based in Taipei, offering hybrid working and flexible hours. This role is perfect for someone who thrives in a collaborative setting, enjoys tackling technical challenges, and values the chance to make a real impact on both internal and external stakeholders.

Salary: Competitive and based on experience

Location: Taipei

Keywords: technical support, incident management, system monitoring, collaborative environment, hybrid working, flexible hours, knowledge sharing, continuous improvement, cloud certification, problem resolution

What you'll do:

• Provide comprehensive technical support across a wide range of products, ensuring timely and effective resolution of issues.
• Take responsibility for incident calls by acknowledging receipt, conducting thorough technical analysis, resolving problems, and setting clear expectations with stakeholders.
• Log, investigate, and track technical issues reported by clients, maintaining accurate records throughout the process.
• Monitor application events closely using web-based monitoring systems to proactively identify potential concerns.
• Follow established escalation procedures when collaborating with relevant departments according to incident severity.
• Adhere strictly to incident management KPIs to maintain high standards of service delivery.
• Communicate risks or concerns that may affect software quality or support timelines, ensuring all parties are kept informed appropriately.
• Work collaboratively with other teams to resolve incidents efficiently and foster open communication channels across departments.
• Deploy new product features and fixes into live environments with careful consideration of their impact on interconnected systems.
• Document technical articles and detailed problem-resolution steps within the company’s knowledge base system for future reference.
• Identify opportunities to enhance tools, processes, training materials, or techniques that contribute to overall service improvement.
• Demonstrate diligence and responsibility when operating in live production environments to ensure stability and reliability.
• Deliver excellent service consistently to both internal colleagues and external clients within agreed timeframes.

What you bring:

• A relevant degree or post-secondary education such as BSc in Information Technology or Information Systems is highly desirable for this position.
• A strong grasp of network infrastructure concepts along with hands-on experience using IT system monitoring tools is essential for success in this role.
• Familiarity with service management principles enables you to navigate complex support scenarios effectively while maintaining high standards of care.
• Holding certifications such as Microsoft Certified: Azure Administrator Associate or Azure DevOps Engineer Expert (or equivalent) demonstrates your expertise in cloud technologies.
• AWS Certified Solutions Architect – Associate (or equivalent) is considered advantageous for candidates seeking further growth opportunities within cloud environments.
• Proven experience working with SQL Server 2014 through 2019—including TSQL scripting—enables you to manage data-related tasks confidently.
• A solid understanding or practical knowledge of API concepts including support, deployment, and integration processes is important for this role.
• Experience supporting mobile applications through deployment cycles adds value by broadening your technical skill set.
• Knowledge of Internet Information Services (IIS), particularly configuration, optimisation, and troubleshooting techniques enhances your ability to maintain robust web services.
• Possessing ITIL v3 or v4 Foundation certification would be beneficial as it underpins best practices in IT service management.

What sets this company apart:

This organisation stands out by fostering an inclusive environment where collaboration is not just encouraged but celebrated. Employees enjoy hybrid working options that allow them greater flexibility over their schedules without compromising on meaningful engagement with their peers. The company places significant emphasis on professional development—offering access to training resources that empower individuals at every stage of their careers. Knowledge sharing is woven into the fabric of daily operations; team members are encouraged to contribute ideas that improve processes or enhance service delivery. The leadership team is approachable and genuinely invested in employee wellbeing—ensuring everyone feels supported whether they are working remotely or onsite. By prioritising open communication channels across departments and valuing each person’s unique perspective, this organisation creates a workplace where people feel connected and motivated to achieve shared goals together.

What's next:

If you are ready to take the next step in your career as an IT System Engineer within a supportive team environment that values flexibility and growth, we encourage you to apply now!

Apply today by clicking on the link provided—your journey towards making a meaningful impact starts here.