TW Consumer Care Specialist
Consultant Charlie Chen
Job Ref 1127960/001
Date posted 19 May 2022taipei supply-chain-logistics-procurement/operations 2022-05-20 2022-07-18 fmcg Taipei city TW Robert Walters https://www.robertwalters.com.tw https://www.robertwalters.com.tw/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png
A leading international FMCG business is seeking a high-calibre Customer Care Specialist in Taiwan to support a large, complex business unit with a regional remit.
- Responsible for Compliance to Consumer Care Standard
- Familiar with internal Communications & CA Projects, compliance with local regulation, and crisis management
- As part of the CSR efforts, support shelters are required for the role
- Primary contact for consumers with sensitive cases and draft appropriate communications to customers via different communication channels
- Bachelor’s degree or higher
- Solid experiences in call centre and/ or consumer service experience
- Knowledge of Microsoft and Excel skills are required
- Fluent in both English and Chinese
About the Organisation:
This leading professional FMCG firm has an outstanding international reputation in its field and great value is placed on training and development. With long history this is a great brand to join at an exciting time in their development.
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