Key Account Manager Hi-tech

This is an exciting opportunity to join a leading global logistics company as a Key Account Manager. The role focuses on fostering strategic partnerships with key clients in hi-tech industry, driving long-term collaboration, and ensuring alignment between client and company objectives. Ideal candidates will have 7-10 years of experience in contract logistics, strong expertise in account management, and a customer-centric approach.

Responsibilities

• Identify and explore potential opportunity with key accounts
• Engage key accounts in view of successful contract renewal with longer term partnership
• Foster a better relationship with key accounts on multiple layers across organization
• Cross-account support and participate in customer presentations and proposals, ensuring there is a common understanding of service expectations and solutions, both with the customer and Company.
• Know commercial agreement inside out and fully understands DSC’s and customers' duties & rights with commercial negotiations (e.g., rate increase) based on internally aligned positions
• Support account owners to facilitate internal O2D process and coordinates DSC internal commercial process related, e.g., O2D, Renewals, BCA process, etc. Ensures timely and accurate data entry into systems and tools required for above processes, e.g., Salesforce.com.
• Develop mid-/long-term strategy for key accounts in line with both clients' as well as DSC’s strategy
• The position requires presentation skills as the role involves making presentations to customers and handling the detailed questions that follow. The demonstration of a strong customer-focused approach is essential.

Requirements

• 7-10 years of business experience in SCM/Logistics fields, preferably with experience in hi-tech industry
• Experience in contract logistics
• Experience in account management, operations management, and/or business development
• Experience in project management