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CUSTOMER SERVICE SUPERVISOR

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An exciting opportunity has arisen for a dedicated and enthusiastic Customer Service Supervisor to join a leading global company. This role is perfect for someone who thrives in a collaborative environment, enjoys nurturing relationships, and is committed to improving service quality.

The successful candidate will have the chance to develop and monitor team activities, promote innovative services, and cooperate across departments to ensure effective project implementation. This role offers the unique opportunity to provide constructive suggestions and participate in system introduction and optimisation projects on behalf of users.

* Opportunity to lead and develop a customer service team
* Chance to promote innovative services and improve service quality
* Role involves cross-departmental cooperation and project implementation


What you'll do:
As a Customer Service Supervisor, you will play a pivotal role in shaping the customer experience. Your day-to-day responsibilities will involve developing strategies to improve service quality, researching new ways to meet customer needs, and fostering cross-departmental collaboration. You'll be the voice of our customers within the organisation, providing valuable feedback to enhance our service processes. Additionally, you'll have the opportunity to contribute your ideas in system introduction and optimisation projects.

* Developing and monitoring team internal activities and action plans to enhance service quality
* Researching and promoting innovative services that meet customer needs
* Cooperating and communicating across departments to solve implementation problems in projects
* Listening to customer voices, providing effective feedback, and improving service processes
* Providing constructive suggestions and participating in system introduction and optimisation projects
* Performing other duties as assigned by the immediate supervisor or department head


What you bring:
The ideal candidate for this Customer Service Supervisor role brings a wealth of experience from a similar position. You should have spent at least three years honing your skills in a telephone customer service centre or managing customer relationships. Your track record will demonstrate your ability to develop and improve customer service processes, as well as execute projects independently. Your strong interpersonal skills make you a natural at building relationships, while your proficiency in creating presentations and flowcharts will be crucial in this role.

* More than 3 to 5 years of relevant experience in telephone customer service centre or customer relationship management
* Proven ability in developing and improving customer service processes
* Experience in independently executing projects
* Strong interpersonal communication skills with an affinity for building relationships
* Proficiency in making presentations and flowcharts


What sets this company apart:
Our client is a global leader known for its commitment to innovation, quality, and exceptional customer service. They offer an inclusive work environment where every employee's contribution is valued. Their focus on employee development ensures that everyone has the opportunity to grow and advance their career. They believe in work-life balance and offer flexible working arrangements to support this.

What's next:
If you're ready to take your career to the next level, don't hesitate!
Apply today by clicking on the link. We can't wait to hear from you!

Contract Type: FULL_TIME

Specialism: Supply Chain Logistics & Procurement

Focus: Logistics, Warehouse & Customer Service

Industry: Health and Safety

Salary: Negotiable

Workplace Type: Hybrid

Experience Level: Associate

Location: Taipei

Job Reference: 7ADO4T-FC4A7A2F

Date posted: 21 May 2024

Consultant: Stella Wang

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