【CRM】Sr. Product Manager

Salary: Competitive and based on experience / Location: Taipei - Work within a highly collaborative team environment where your input shapes the direction of cutting-edge financial products for millions of users and merchants.

What you'll do:

As a Senior Product Manager based in Taipei, you will play a pivotal role in shaping the future of digital financial services. Your day-to-day activities will involve close collaboration with multiple departments—ranging from engineering to customer support—to ensure every aspect of the product meets high standards of reliability and relevance. You will take ownership of key product areas such as membership systems and merchant-facing solutions, guiding your team through complex design challenges while maintaining stability and accuracy. By leveraging data-driven insights, you will continuously refine features to better serve users’ evolving needs. Success in this role requires not only technical proficiency but also strong interpersonal skills; you’ll facilitate open communication channels within your team and across stakeholders. Your proactive approach will enable you to spot emerging opportunities for innovation, helping drive the organisation’s mission of making superior financial services accessible to all.

• Collaborate closely with business, customer service, risk management, and development teams to define product strategies that align with organisational goals and market trends.
• Lead the end-to-end product lifecycle for core features such as membership systems and merchant services, ensuring seamless integration and optimal performance.
• Gather, analyse, and prioritise requirements from various departments, synthesising feedback into actionable plans that drive product improvements.
• Develop comprehensive documentation including user flows and wireframes to clearly communicate product vision and functionality across teams.
• Utilise data analysis techniques to uncover user insights, establish measurable objectives for new features, and validate hypotheses through rigorous experimentation.
• Continuously iterate on product features based on experimental results, striving for enhanced usability and satisfaction among users.
• Apply systematic problem-solving approaches to break down complex or ambiguous challenges, proposing effective solutions that address both immediate needs and long-term objectives.
• Champion a user-centric mindset by consistently advocating for genuine user needs throughout the product development process.
• Facilitate transparent two-way communication within the team, encouraging honest feedback and constructive dialogue to foster mutual understanding.
• Proactively identify opportunities for improvement beyond your immediate responsibilities, contributing strategic ideas that advance overall business objectives.

What you bring:

The ideal candidate for this Senior Product Manager position brings a wealth of experience in managing complex projects within cross-functional environments. Your background should include hands-on involvement in requirement gathering, documentation creation, and iterative feature development informed by robust data analysis. You excel at fostering collaboration among diverse teams while maintaining focus on shared objectives. Your analytical mindset enables you to navigate ambiguity with confidence—breaking down intricate challenges into actionable steps. Experience in direct management or leadership roles will help you guide others effectively; familiarity with CRM systems or SaaS platforms further strengthens your profile. Industry exposure in finance or e-commerce equips you with valuable context for understanding user needs. Above all else, your empathetic approach ensures that every solution is crafted with genuine consideration for end-users.

• Demonstrated ability in requirement analysis and management, with proven experience organising internal communications and facilitating cross-departmental collaboration.
• Track record of leading teams towards shared goals while nurturing growth through supportive guidance and mentorship.
• Comprehensive understanding of product development processes including drafting detailed requirement documents as well as creating clear user flows and wireframes.
• Solid foundation in data analysis methods enabling you to extract actionable insights from complex datasets and inform strategic decisions.
• Experience defining experimental metrics for new features, validating outcomes through structured testing cycles, and iterating based on results.
• Exceptional logical thinking skills allowing you to systematically deconstruct abstract or unfamiliar problems into manageable components.
• Direct management experience overseeing teams or projects is highly desirable for this position.
• Background in developing user growth functionalities or similar initiatives aimed at expanding engagement is considered an asset.
• Hands-on experience with membership systems, CRM platforms, B2B/SaaS products adds significant value to your application.
• Previous roles within finance, payment solutions, or e-commerce industries provide additional context beneficial for success.

What sets this company apart:

This organisation stands out as a trailblazer in Taiwan’s fintech landscape—dedicated to transforming how people interact with financial services through technology. Employees benefit from an inclusive culture where collaboration is celebrated across all levels; everyone’s voice matters when it comes to shaping products that impact millions daily. The company invests heavily in professional development: whether through formal training programmes or informal knowledge-sharing sessions among peers. Flexible working arrangements allow you to balance personal commitments while pursuing ambitious career goals. Leadership here is supportive rather than hierarchical—focused on empowering individuals so they can contribute meaningfully within their teams. With a clear mission centred around improving accessibility to quality financial solutions for all users, this is an environment where purpose-driven professionals thrive together.

What's next:

If you are passionate about building impactful financial products alongside a talented team in Taipei’s thriving tech scene, this opportunity could be perfect for you!

Apply today by clicking on the link below—take the next step towards joining an organisation committed to shaping the future of digital finance.