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【Global Payment Service】Service Manager

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An exciting opportunity has arisen for a dedicated and experienced Service Manager to join a leading global organisation. * Manage service and project delivery on internal & external projects * Ensure services meet contractual obligations and defined SLAs * Manage medium projects encompassing Applications & Data Centre Transition, as well as Vendor Management

What you'll do:

As a Service Manager, you will be at the heart of our operations, managing all aspects of service and project delivery. You will lead vendor management contracts, ensuring that all project obligations are met. Your role will involve managing policies and procedures for external parties, including vendor management. You will ensure strict adherence to all SOPs while managing billing operations. Acting as the single point of contact to customers and stakeholders, you will ensure complete resolution of all issues. Your responsibilities will also include procurement management and assets tracking for the services rendered for clients.

  • Manage all operations services and project deliverables
  • Lead the Vendor Management contract & project obligation deliverables
  • Manage policies and procedures for external parties- vendor management
  • Ensure strict adherence to all SOPs while managing billing operations
  • Act as the key contact window to customers and stakeholders in ensuring complete resolution of all issues
  • Manage Procurement and Assets tracking for the Services rendered for clients
  • Handle customer complaints and act on customer recoveries function with specific focus on customer complaint handling
  • Prepare Incident Reports in a timely manner
  • Conduct Customer Satisfaction surveys and follow through actions per survey outcome

What you bring:

The ideal candidate for this Service Manager position brings a wealth of experience in service management, specifically in a customer service manager or supervisor role. You should be proficient in project management techniques and methodologies, with proven experience in managing projects. Excellent verbal and written communication skills are essential, along with the ability to interact professionally with diverse groups. You should have excellent negotiation skills and conflict resolution skills, with the ability to manage meetings or presentations at a Senior Management / CXO level. A calm and reasonable approach to managing conflict is essential, along with well-developed teamwork skills.

  • Proficient Service Management experience – Customer Service manager / Supervisor
  • Proficiency in project management techniques and methodologies
  • Excellent verbal and written communication skills with the ability to interact professionally with diverse groups
  • Excellent negotiation skills and conflict resolution skills
  • Ability to manage meetings or presentations at a Senior Management / CXO level
  • Well-developed teamwork skills with a calm and reasonable approach to managing conflict

What sets this company apart:

Our client is a global leader in their field, offering an inclusive and supportive work environment where every team member is valued. They are committed to providing opportunities for professional growth and development, and they foster a culture of collaboration and mutual respect. Their focus on innovation and continuous improvement ensures that they remain at the forefront of their industry.

Keywords: Service Management, Project Delivery, Vendor Management, Customer Service, Procurement Management

Contract Type: FULL_TIME

Specialism: Software

Focus: Product & Project Management

Industry: Financial Services

Salary: Negotiable

Workplace Type: On-site

Experience Level: Mid Management

Location: Taipei

Job Reference: LV67YL-8D4CE680

Date posted: 28 May 2024

Consultant: Dammy Liu

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