[B2B上櫃軟體公司] Software Architect

* Continuously monitor system performance metrics, tune configurations for optimal operation, and proactively address any issues affecting voice quality or service availability. * Collaborate with product managers, QA engineers, DevOps specialists, frontend developers, support staff, and external partners to deliver robust solutions * Leverage AWS and Azure cloud services to architect scalable applications capable of handling growing user demands

Software Architect

Salary: Competitive and based on experience

Location: taipei

A leading technology company in Taipei is seeking a Software Architect to play a pivotal role in the design, development, and ongoing enhancement of their advanced voice communication platform. This opportunity places you at the heart of a team dedicated to building robust, scalable, and reliable systems that power next-generation cloud-based telephony and AI-driven interactive voice response solutions. You will be empowered to shape the technical direction of critical backend services, web servers, APIs, and databases while collaborating with talented professionals across multiple disciplines. The organisation values flexibility, knowledge sharing, and continuous learning, offering an environment where your expertise will directly influence the evolution of innovative communication technologies. If you are passionate about creating dependable systems that connect people and drive business success, this is your chance to make a meaningful impact.

What you'll do:

As a Software Architect based in Taipei, you will be entrusted with shaping the backbone of an advanced voice communication ecosystem. Your day-to-day responsibilities will involve designing resilient VoIP platforms from the ground up while ensuring seamless integration between backend services, web servers/APIs, databases, and AI-driven IVR modules. You will work collaboratively with multidisciplinary teams to deliver solutions that are not only technically sound but also tailored to meet evolving business needs. By leveraging your deep understanding of cloud infrastructure—particularly AWS and Azure—you will help scale applications efficiently while maintaining high standards for reliability. Your proactive approach to monitoring system health and addressing potential bottlenecks will be crucial in sustaining exceptional call quality. Through your efforts in continuous improvement projects and operational maintenance tasks, you will contribute significantly to the ongoing success of the platform.

• Design comprehensive VoIP and chat platforms that ensure high reliability, scalability, and superior call quality for users across diverse environments.
• Develop, implement, and manage backend services as well as web/API servers to support seamless integration with telephony systems and user-facing applications.
• Optimise and maintain both SQL and NoSQL databases by designing effective schemas, improving query performance, and managing data models for call details and session information.
• Build, integrate, and sustain AI-powered Interactive Voice Response (IVR) applications that enhance user experience through natural language interaction and intelligent automation.
• Continuously monitor system performance metrics, tune configurations for optimal operation, and proactively address any issues affecting voice quality or service availability.
• Collaborate with product managers, QA engineers, DevOps specialists, frontend developers, support staff, and external partners to deliver robust solutions aligned with business goals.
• Leverage AWS and Azure cloud services to architect scalable applications capable of handling growing user demands while ensuring operational efficiency.
• Participate in operational maintenance activities including troubleshooting complex network/protocol/media/application layer issues and implementing effective fixes.
• Drive continuous improvement initiatives by identifying areas for optimisation within existing systems and processes.
• Contribute technical expertise during planning sessions to guide architectural decisions that future-proof the platform.

What you bring:

To excel as a Software Architect in this role, you will bring a wealth of experience spanning backend development for telephony platforms alongside deep technical insight into VoIP protocols. Your background should include significant exposure to designing scalable architectures using both SQL/NoSQL databases while ensuring data integrity for mission-critical communications. A strong grasp of server deployment within Linux-based environments—augmented by familiarity with containerisation—will enable you to build resilient infrastructures capable of supporting rapid growth. Your ability to collaborate effectively across teams ensures that project objectives are met harmoniously while fostering an inclusive atmosphere where knowledge is freely shared. Experience working on AI-driven IVR systems or large-scale cloud deployments would be particularly valuable as these areas represent key growth vectors for the platform. Above all else, your commitment to delivering dependable solutions through careful analysis and empathetic teamwork will set you apart.

• Bachelor’s degree in Computer Science, Engineering or related field—or equivalent practical experience demonstrating technical proficiency in software architecture roles.
• Comprehensive knowledge of VoIP/telephony protocols such as SIP, RTP, WebRTC; experience with session handling, trunking setups, codec selection for optimal media transmission.
• Proven track record in backend development using languages like Python, Java or C/C++, coupled with expertise in API design (REST/WebSocket) for seamless system integration.
• Advanced competence with both SQL and NoSQL database systems including schema design best practices, query optimisation techniques, data modelling strategies for call/session management.
• Hands-on experience deploying web/API servers within Linux environments; familiarity with containerisation technologies (e.g., Docker), server operations management practices focused on scaling/reliability.
• Exceptional problem-solving abilities demonstrated by debugging complex multi-layered issues across network/protocol/media/application domains; adept at root-cause analysis followed by effective remediation.
• Excellent English communication skills enabling smooth collaboration with cross-functional teams (product management/QA/devops/frontend/support) as well as coordination with external carriers/vendors when necessary.
• Experience developing or integrating AI-IVR solutions utilising natural language processing or machine learning frameworks is highly desirable but not mandatory.
• Familiarity with high-availability deployments involving load balancing/horizontal scaling/container orchestration (Kubernetes) or cloud infrastructure management is considered advantageous.
• Certifications or hands-on exposure within telecom/network/VoIP domains—such as SBCs/media gateways/PSTN integration/PBX/UC systems (Asterisk/FreeSWITCH/OpenSIPS/Kamailio)—will further strengthen your application.

What sets this company apart:

This organisation stands out as a leader in the development of sophisticated voice communication technologies designed for global impact. With a focus on nurturing talent through ongoing training opportunities and knowledge-sharing initiatives, employees are encouraged to expand their skill sets while contributing meaningfully to ambitious projects. The company fosters an inclusive culture where collaboration is prioritised over hierarchy—ensuring every team member’s input is valued regardless of background or tenure. Flexible working arrangements allow you to balance personal commitments without compromising professional growth. By joining this team in Taipei’s vibrant tech community, you become part of an environment committed not only to technological excellence but also to supporting each individual’s journey towards mastery within their chosen field.

What's next:

If you are ready to take your career as a Software Architect to new heights within an inspiring team environment focused on innovation in voice communications technology—this is your moment!

Apply today by clicking on the link provided; seize this opportunity to join a forward-thinking organisation where your contributions truly matter.