[外商雲端SAAS公司] BE/AI Engineer (C/Python)

* Be part of a forward-thinking team driving the future of cloud-based voice communication platforms, leveraging both established and emerging technologies for maximum impact. * Enjoy flexible working opportunities within a supportive environment that values knowledge sharing, professional growth, and cross-team collaboration. * Work on challenging projects that blend backend engineering with artificial intelligence

Backend and Artificial Intelligence Engineer

Salary: Competitive and based on experience

Location: taipei

Keywords: voice communication platform, AI-powered IVR, cloud services, VoIP technologies, backend development, cross-functional collaboration, database optimisation, system reliability

A leading technology innovator in Taipei is seeking a Backend and Artificial Intelligence Engineer to play a pivotal role in the design, development, and ongoing enhancement of their advanced voice communication platforms. This opportunity places you at the heart of a team dedicated to delivering robust, scalable, and high-quality solutions that power next-generation cloud-based telephony and AI-driven interactive voice response systems. You will be empowered to shape backend architectures, optimise databases, and integrate cutting-edge artificial intelligence into real-world applications, all while collaborating with talented professionals across multiple disciplines. The organisation offers an inclusive environment where your technical expertise will directly impact the evolution of essential communication tools used by diverse clients. Flexible working opportunities and a culture of continuous learning ensure you can grow your skills while contributing to meaningful projects.

• Be part of a forward-thinking team driving the future of cloud-based voice communication platforms, leveraging both established and emerging technologies for maximum impact.
• Enjoy flexible working opportunities within a supportive environment that values knowledge sharing, professional growth, and cross-team collaboration.
• Work on challenging projects that blend backend engineering with artificial intelligence, allowing you to see the tangible results of your work in innovative products used by real customers.

What you'll do:

As a Backend and Artificial Intelligence Engineer based in Taipei, you will immerse yourself in the full lifecycle of advanced voice communication systems. Your day-to-day responsibilities will involve designing robust backend infrastructures for VoIP and chat platforms while ensuring seamless operation through diligent database management. You will have the chance to apply your expertise in integrating artificial intelligence into IVR flows—making every interaction smarter for end users. Working alongside a collaborative team spanning multiple disciplines, you will help drive continuous improvement initiatives that keep the platform reliable, scalable, and responsive to evolving business needs. Your contributions will be vital in maintaining high standards for call quality while supporting new feature rollouts that push the boundaries of what’s possible in cloud-based communications.

• Design, implement, and maintain sophisticated VoIP and chat platforms that form the backbone of modern communication services.
• Develop and manage backend services as well as web servers and APIs to ensure seamless integration between various system components.
• Optimise and maintain both SQL and NoSQL databases, focusing on schema design, query performance, data modelling, and effective management of call detail records as well as user session data.
• Build, integrate, and support AI-powered Interactive Voice Response (IVR) applications that enhance user experience through intelligent automation.
• Continuously monitor system performance, tune infrastructure for optimal voice quality, and proactively address any issues affecting reliability or scalability.
• Collaborate closely with cross-functional teams including product managers, QA specialists, DevOps engineers, frontend developers, and customer support staff to deliver cohesive solutions.
• Leverage AWS and Azure cloud services to architect, build, scale, and maintain resilient applications capable of handling high volumes of traffic.
• Participate in operational maintenance activities such as troubleshooting complex network or protocol issues across media layers and applying root-cause analysis to resolve incidents efficiently.
• Contribute to ongoing process improvements by identifying opportunities for automation or enhanced monitoring within the platform ecosystem.

What you bring:

To excel as a Backend and Artificial Intelligence Engineer in this role, you will bring a solid foundation in computer science principles coupled with hands-on experience developing backend systems for telephony or chat applications. Your technical toolkit should include fluency in relevant programming languages for server-side development along with a nuanced understanding of VoIP protocols. You are adept at designing efficient database schemas tailored for large-scale communication platforms while also being comfortable deploying solutions within Linux-based environments using modern containerisation practices. Your analytical mindset enables you to troubleshoot complex multi-layered issues swiftly—always striving for dependable outcomes that benefit both users and colleagues alike. Strong interpersonal skills are essential since you’ll be working closely with diverse teams throughout the project lifecycle; your ability to communicate clearly ensures everyone stays aligned on shared goals. If you have additional experience integrating AI into IVR workflows or managing scalable cloud deployments using AWS/Azure infrastructure services—these capabilities will allow you to make an even greater impact from day one.

• Bachelor’s degree in Computer Science, Engineering or related field—or equivalent practical experience demonstrating deep technical understanding.
• Comprehensive knowledge of VoIP/telephony protocols such as SIP, RTP, WebRTC; experience with session handling, trunking configurations, and codec selection for optimal media delivery.
• Proven ability in backend development using languages like Python, Java or C/C++, with hands-on experience designing RESTful APIs or WebSocket interfaces integrated with telephony systems.
• Expertise managing both SQL and NoSQL databases including schema design best practices, query optimisation techniques, data modelling strategies for call detail/user session information.
• Demonstrated competence deploying web/API servers within Linux environments; familiarity with containerisation technologies (e.g., Docker), server operations at scale, and reliability engineering principles.
• Exceptional problem-solving abilities—capable of debugging intricate issues across network/protocol/media/application layers using systematic root-cause analysis methods.
• Clear communicator who collaborates effectively with cross-functional teams (product management, QA/testing groups, DevOps specialists) as well as external partners such as carriers or vendors when required.
• Experience building or integrating AI-IVR solutions involving natural language processing or machine learning models is highly desirable but not mandatory.
• Familiarity with high-availability deployments including load balancing strategies, horizontal scaling approaches or orchestration tools like Kubernetes is considered an asset.
• Certifications or hands-on exposure to telecom/network/VoIP domains (e.g., SBCs, media gateways; PBX/UC systems such as Asterisk or FreeSWITCH) would further strengthen your application.

What sets this company apart:

This organisation stands out by fostering an environment where technical excellence is matched by genuine support for personal growth. Employees are encouraged to share knowledge freely across teams—creating a communal atmosphere where everyone’s input is valued regardless of background or tenure. Flexible working arrangements enable you to balance professional ambitions with personal commitments while generous training opportunities ensure your skills remain current amid rapid technological change. The company’s commitment to inclusivity means under-represented voices are welcomed at every level; here you’ll find a place where collaboration thrives over competition. By joining this team in Taipei you become part of a network dedicated not only to building world-class products but also nurturing each individual’s journey toward mastery within their chosen field.

What's next:

If you are ready to contribute your expertise towards shaping the future of voice communications while growing alongside passionate peers—this is your moment!

Apply today by clicking on the link provided—your next career adventure awaits!