Customer Quality Engineering

A leading global technology company is seeking a Senior Customer Quality Engineer in Taipei or Hsinchu. You will serve as the key liaison between customers and internal teams, ensuring product quality and reliability for advanced semiconductor solutions. This role offers opportunities to drive issue resolution, collaborate cross-functionally, and make meaningful impact. The company provides flexible working, strong benefits, and a supportive, inclusive environment!

Salary: Competitive and based on experience

Location: Taipei/ Hsinchu

Keywords: collaborative, supportive leadership, inclusive, flexible working opportunities, dependable, training opportunities, generous pensions contributions

• Become the key point of contact for customers on all quality and reliability matters, building trusted relationships through clear communication and responsive support.
• Enjoy flexible working arrangements, generous pension contributions, comprehensive health insurance, and a supportive network that values your growth and wellbeing.
• Work alongside knowledgeable professionals in a culture that promotes training opportunities, inclusivity, and recognition for your commitment to excellence.

What you'll do:

As a Senior Customer Quality Engineer based in Taipei or Hsinchu, you will play a pivotal role in bridging the gap between customers and internal technical teams. Your day-to-day responsibilities will centre around managing complex quality investigations, coordinating claim management processes, preparing critical documentation for customer review, and facilitating site visits for audits or issue resolution. You will be instrumental in driving root cause analyses when observations arise, ensuring corrective actions are implemented effectively. By collaborating with engineering experts across multiple disciplines, you will help maintain global alignment on quality standards while nurturing long-term relationships with customers. Your ability to communicate clearly, organise tasks efficiently, and respond promptly to challenges will be key to your success in this role.

• Coordinate investigations into customer complaints by partnering closely with local Failure Analysis (FA) and Product Engineering (PE) teams, ensuring thorough resolution and transparent communication of outcomes.
• Manage claim processes efficiently by acting as the main conduit between customers and internal stakeholders, facilitating prompt corrective actions when required.
• Review and submit customer-requested documentation such as product qualification reports, reliability assessments, 8D problem-solving reports, and FA analysis documents with meticulous attention to detail.
• Proactively visit customer sites as needed or upon request to address quality-related activities, audits, or concerns, fostering strong interpersonal connections.
• Organise and actively participate in customer visits for quality assurance activities or audits, ensuring all observations are addressed through root cause analysis and effective verification actions.
• Take ownership of PPAP (Production Part Approval Process) preparation, guiding successful outcomes that meet customer approval requirements.
• Collaborate with engineering and FA teams during quality issues to ensure global alignment within the organisation while maintaining positive customer relationships.
• Lead root cause analysis efforts when customers identify observations, implementing corrective actions and verifying their effectiveness to prevent recurrence.
• Support continuous improvement initiatives by sharing insights from customer feedback with cross-functional teams to enhance product reliability and performance.
• Maintain accurate records of all customer interactions related to quality topics, ensuring compliance with internal policies and external regulations.

What you bring:

Your proven experience as a Senior Customer Quality Engineer will be evident through your deep understanding of semiconductor manufacturing processes gained over at least five years in relevant roles. You bring not only technical expertise but also strong interpersonal skills that enable you to collaborate effectively across diverse teams. Your familiarity with advanced problem-solving methodologies ensures you can tackle complex challenges methodically while maintaining high standards of accuracy. In addition to your educational background in engineering or related fields, your ability to communicate clearly—both verbally and in writing—will allow you to build trust with customers and colleagues alike. Your organisational talents mean you can juggle multiple priorities without compromising on detail or compliance. Above all else, your commitment to continuous learning and personal growth makes you an invaluable asset who thrives within supportive networks.

• Minimum BS degree in engineering, business administration, quality management or a related discipline is required for this position.
• At least five years of experience in customer-facing roles within manufacturing or supplier quality functions in the semiconductor industry is essential.
• Demonstrated background in semiconductor manufacturing processes such as wafer fabrication, package assembly or testing is mandatory.
• Familiarity with CMOS (Complementary Metal-Oxide-Semiconductor) technology and MEMS (Micro Electro-Mechanical Systems) devices is highly desirable but not required.
• Excellent proficiency with structured problem-solving methodologies including 8D problem solving techniques, Fishbone analysis, 5-Why analysis or Is/Is-Not analysis is expected.
• Competence in using quality tools such as APQP (Advanced Product Quality Planning), Control Plans, FMEA (Failure Mode Effects Analysis), GD&T (Geometric Dimensioning & Tolerancing), MSA (Measurement System Analysis), PPAP (Production Part Approval Process), SPC (Statistical Process Control) is preferred.
• Outstanding organisational skills combined with strong written, verbal and presentation abilities are necessary for effective communication across teams.
• Ability to manage multiple projects simultaneously while maintaining attention to detail in a fast-paced environment with minimal supervision is important.
• Experience collaborating with cross-functional teams on technical issues demonstrates your interpersonal strengths.
• A genuine desire for ongoing learning coupled with self-motivation to make meaningful contributions will set you apart.

What sets this company apart:

This organisation stands out as a global leader in precision timing solutions for the semiconductor industry. With billions of devices shipped worldwide, they have established themselves at the forefront of technological advancement by offering programmable solutions that deliver higher performance, smaller size, lower power consumption and enhanced reliability. Employees benefit from flexible working opportunities tailored to individual needs alongside generous pension contributions that secure their future. Comprehensive health insurance plans provide peace of mind while an attractive vacation policy supports work-life balance. The company’s commitment to inclusivity means every team member is treated fairly regardless of background or identity; discrimination or harassment is never tolerated here. Training opportunities abound so you can continue developing your skills within a knowledgeable network supported by dependable leadership focused on collective success rather than hierarchy. As part of this forward-thinking organisation you’ll enjoy being part of an environment where collaboration is celebrated—and where your contributions truly matter.

What's next:

If you are ready to take the next step in your career journey as a Senior Customer Quality Engineer within an inclusive global technology leader—apply now!

Apply today by clicking on the link provided below.