Ecommerce Executive

A leading lifestyle brand in Taipei is seeking an Ecommerce Executive to join their team. This role offers you the opportunity to play a pivotal part in driving online sales, optimising digital platforms, and delivering exceptional customer experiences. You will be empowered to contribute creative ideas, collaborate with cross-functional teams, and support the growth of the ecommerce across multiple channels.

What you'll do:

As an Ecommerce Executive in Taipei, you will be responsible for supporting the achievement of online sales targets through effective execution of campaigns across both proprietary websites and third-party platforms. Your day-to-day activities will involve managing inventory for promotional events, preparing insightful reports on past sales performance, processing orders seamlessly between customers and internal systems, creating engaging product content that enhances the shopping experience, updating merchandising details accurately, collaborating with IT teams for site maintenance tasks, localising marketing materials for digital use, executing regular testing plans for continuous improvement of site performance, overseeing daily operations across multiple marketplaces including order fulfilment and shipment coordination, handling returns or exchanges efficiently to maintain customer satisfaction levels, assisting with administrative logistics or accounting matters related to ecommerce operations. You will also provide customer service support by managing inbound enquiries via email or phone—ensuring responses are timely and documented—and participate in special projects assigned by management. Success in this role requires a collaborative approach within cross-functional teams as well as a keen eye for detail when maintaining product information or analysing sales data.

• Assist with executing sales activities on the company’s own site as well as third-party marketplaces to achieve ecommerce sales targets and secure margin goals according to group guidelines.
• Monitor inventory levels closely for online campaign implementation and prepare detailed reporting materials to analyse previous sales performance and arrange successful new sales initiatives.
• Process orders and quotations efficiently while following up on order status between customers and the company’s website, ensuring accurate communication throughout.
• Create compelling product content including names, descriptions, visuals, and ensure all website information reflects correct pricing promptly after any changes.
• Update and maintain all product content, descriptions, images, merchandising details accurately while adhering to advertising policies and programmes.
• Work collaboratively with the ecommerce team to discuss ongoing site promotions and contribute creative ideas aimed at improving user experience and optimising consumer journeys.
• Coordinate with IT teams regarding website maintenance tasks and localise ad copy, landing pages, banner creatives, and other marketing materials for online use.
• Execute testing plans regularly to continuously improve website performance based on data-driven insights.
• Manage daily operations of brand sites (such as SFCC) and marketplaces like MOMO, PChome, Shopee, LINE Gift by processing orders, monitoring updates or cancellations, coordinating shipments, and syncing sales data with ERP systems.
• Handle return and exchange processes efficiently to ensure smooth product flow and high levels of customer satisfaction while assisting with logistical or accounting issues related to ecommerce.

What you bring:

The ideal candidate for the Ecommerce Executive position brings hands-on experience from previous roles involving ecommerce operations such as platform management or order fulfilment. Your proficiency in using Microsoft Excel enables you to create structured reports that inform business decisions while your familiarity with various office tools ensures seamless workflow management. You possess strong organisational capabilities that allow you to juggle multiple responsibilities—from inventory control during campaigns to updating product content—without losing sight of accuracy. Your excellent communication skills in both Chinese and English make it easy for you to interact politely with customers as well as collaborate effectively within cross-functional teams. A detail-oriented nature helps you maintain precise merchandising information while your enthusiasm for technology drives your interest in innovative software solutions that improve user experiences. With a bachelor’s degree in Business Administration or related discipline underpinning your expertise—and optional technical skills such as HTML/CSS—you are well-equipped to support website maintenance tasks or localise marketing materials. Your ability to multi-task responsibly within a busy retail environment ensures smooth order processing alongside efficient handling of returns/exchanges.

• At least one year of proven experience in ecommerce operations including platform maintenance and order fulfilment responsibilities within a retail or digital environment.
• Familiarity with ecommerce platform workflows; knowledge of SFCC is considered advantageous but not mandatory.
• Proficiency in Microsoft Excel along with general office tools enabling you to build structured reports or spreadsheets effectively.
• Strong organisational skills allowing you to manage complex workflows while maintaining accuracy across multiple tasks simultaneously.
• Excellent written and verbal communication abilities in both Chinese and English which facilitate clear interactions with customers as well as internal teams.
• A collaborative mindset that supports teamwork across departments combined with a detail-oriented approach ensuring all product information is maintained accurately.
• Responsibility in handling daily operational tasks coupled with enthusiasm for innovative software solutions that enhance customer interaction experiences.
• Ability to multi-task efficiently within a fast-paced environment without compromising quality or timeliness of deliverables.
• Bachelor’s degree in Business Administration or a related field demonstrating foundational knowledge relevant to ecommerce operations.
• Experience with HTML/CSS (and optionally JavaScript/jQuery) is beneficial for supporting website maintenance or content localisation efforts.

What sets this company apart:

This organisation stands out due to its commitment to fostering an inclusive workplace where collaboration is valued above all else. Employees benefit from flexible working arrangements that accommodate personal needs while encouraging professional development through ongoing training opportunities. The company’s supportive leadership style ensures every team member feels empowered—whether contributing creative ideas during site promotions or participating in special projects assigned by management. With access to knowledgeable colleagues who share their expertise freely across departments, you’ll find yourself part of a network dedicated not only to achieving business goals but also nurturing individual growth. The focus on delivering exceptional customer experiences is matched by an emphasis on maintaining high standards throughout ecommerce operations—from inventory control during campaigns right down to accurate documentation of customer enquiries. If you’re looking for an environment where your contributions are recognised within a communal setting that values kindness, empathy, and shared success—this is the place for you.

What's next:

If you are enthusiastic about shaping the future of online retail in Taipei through collaborative teamwork and dependable service delivery—this opportunity is perfect for you!

Apply today by clicking on the link provided; take the next step towards joining an inclusive team where your skills will be valued.