Partnership Development Manager, OTA

A leading travel platform seeks a Partnership Development Manager in Taipei to drive hotel partner relationships, commercial strategy, and operational excellence.

Key responsibilities:

As a Partnership Development Manager, you will spearhead hotel partner strategy, secure commercial deals, optimise operations, and lead cross-functional teams to enhance supplier performance and customer experience.

• Commercial & Sourcing Strategy: Develop and execute 3rd-party hotel supply strategy, lead negotiations to secure competitive rates, and identify sourcing gaps to drive growth
• Partner Relationship Management: Manage daily partner relationships, conduct business reviews, co-create growth roadmaps, and resolve service issues proactively
• Improve Supplier Service: Enhance booking confirmation speed, reduce cancellations, improve hotel mapping/content accuracy, and streamline operational workflows to minimise customer issues
• Cross-Functional Collaboration: Work with Direct Supply, Revenue, Product & Tech, and CS teams to unify supply operations, monitor partner ROI, and improve booking tools and integrations
• Data-Driven Performance Management: Track partner KPIs across rates, availability, SLA compliance, and customer metrics; develop dashboards and implement continuous improvement plans
• People Leadership: Manage team lifecycle including recruitment, onboarding, performance appraisals, work allocation, and mentoring to develop high-potential talent

Candidate profile:

To excel in this role, you bring online travel agency (OTA) or hotel supply experience, strong commercial negotiation and analytical skills, operational expertise, cross-team collaboration, and proven people leadership.

• 5+ years’ experience in OTA, bedbank/wholesaler, hotel supply, commercial account management, or travel tech operations
• Proven commercial negotiation skills with 3rd-party hotel suppliers and strong understanding of hotel distribution
• Strong analytical and problem-solving ability, turning data into actionable insights to improve operations
• Experience enhancing operational workflows and collaborating cross-functionally across commercial, tech, CS, and ops teams
• Demonstrated people leadership, including recruiting, training, supervising team members, with excellent communication and adaptability

About the company:

A fast-growing travel tech company in Taiwan offers digital solutions for booking tours, attractions, and local experiences. The workplace is collaborative and dynamic, promoting innovation, professional growth, and impactful customer experiences.

Keywords: partnership development, hotel partner strategy, data analytics, OTA, travel tech

What’s next:

Be part of a fast-growing travel tech company and drive unforgettable experiences for travellers!