Customer Service Manager
Consultant Paul Chen
Job Ref 1156210/001
Date posted 25 July 2022taipei sales/sales-support 2022-07-25 2022-09-23 call-centre-and-customer-service Taiwan TW Robert Walters https://www.robertwalters.com.tw https://www.robertwalters.com.tw/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png
Our client is looking for a Customer Service Manager in Taipei.
- Drive escalation and priority management tasks during critical issues or problems
- Drive customer requests through the relevant business department
- Control the Installation base of these accounts with focus: Licensing, Capacity & Release Management, Configuration
- Work with Project Management to ensure that Projects are handed into Service in a controlled and measured manner, ultimately ensuring live environments and operational resources are fit for purpose to support new services
- Meet contractual commitments on CSM activities (service coverage, presence on-site, back-up processes, monitoring the theoretical workload)
- Bachelor’s degree
- Minimum 5 years relevant work experience
- Experience in the following area: Customer Service , Service Quality Management , Incident Management , Report generation for various stakeholders, Basic project management skill
- Proficiency in English (read & write and oral)
- Organization and time management skill
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