Operation Manager_ Ocean

A leading global logistics provider is seeking an Operation Manager Ocean Freight to join their Taipei office. This pivotal role offers you the opportunity to shape and lead ocean freight operations across Taiwan, ensuring seamless import and export processes while nurturing a supportive and high-performing team culture.

What you'll do:

As an Operation Manager Ocean Freight based in Taipei, you will play a vital part in orchestrating the entire spectrum of ocean freight activities for both imports and exports. Your day-to-day responsibilities will involve close coordination with internal teams as well as external partners such as shipping lines and customs authorities. You will be entrusted with ensuring that every shipment meets stringent regulatory standards while also achieving optimal efficiency. By leveraging your analytical skills, you will monitor key performance indicators to identify areas for improvement and implement innovative solutions that drive continuous progress. Your ability to foster positive relationships with vendors and stakeholders will be essential in maintaining reliable service levels. Additionally, you will champion a culture of teamwork within your department by mentoring staff members and facilitating ongoing training opportunities. Success in this role requires not only technical expertise but also a genuine commitment to delivering exceptional customer experiences through thoughtful process management.

• Oversee the complete cycle of ocean import and export operations, ensuring each shipment is executed smoothly from initial booking through final delivery.
• Supervise the quotation process for ocean freight services by reviewing market rates, adjusting pricing strategies as necessary, and maintaining profitability without compromising on service quality.
• Collaborate closely with shipping lines, customs authorities, port officials, and other key stakeholders to guarantee timely processing and movement of shipments.
• Ensure strict compliance with international trade regulations by maintaining accurate documentation for all ocean freight activities and adhering to legal requirements.
• Monitor real-time shipment status using advanced tracking systems, proactively identifying potential issues and resolving them promptly to minimise delays or disruptions.
• Continuously review operational processes with an eye towards cost reduction while simultaneously enhancing service quality and overall efficiency.
• Build and nurture dependable relationships with vendors and external partners to ensure consistent support and reliable service delivery across all operations.
• Conduct regular performance reviews by analysing key metrics such as On-Time Shipment Delivery Rate, Customs Clearance Accuracy, Truck Booking Lead Time, Documentation Accuracy Rate, Budget Adherence, Vendor Performance Score, and Operational Cost per Shipment; implement corrective actions where needed.
• Stay abreast of industry trends and best practices by researching new solutions that can be implemented to further enhance operational performance.
• Foster a collaborative team environment by supporting staff development initiatives, encouraging open communication, and promoting knowledge sharing among team members.

What you bring:

To excel as an Operation Manager Ocean Freight, you will bring extensive hands-on experience from the shipping or logistics industry—particularly within ocean freight operations. Your background should reflect deep familiarity with international trade regulations as well as practical know-how regarding documentation accuracy and customs procedures. You are adept at balancing commercial objectives against operational realities thanks to your strong analytical mindset. Your interpersonal strengths shine through when collaborating across departments or negotiating with external partners; these qualities help foster trust-based relationships that underpin successful outcomes. In addition to technical proficiency, your leadership style emphasises empathy, inclusivity, and ongoing professional development for those around you. Fluency in English and Mandarin enables you to navigate complex stakeholder environments seamlessly while upholding clear channels of communication. Ultimately, your commitment to customer satisfaction drives everything you do—from refining internal processes right through to delivering tailored solutions that exceed client expectations.

• Bachelor’s degree in business administration or a related discipline is required for this position.
• At least 8 years of relevant experience in ocean freight, shipping, or logistics is essential, including a minimum of 5 years in a management or strategic capacity.
• Comprehensive understanding of ocean freight operations encompassing documentation procedures, customs clearance protocols, and carrier management practices.
• Demonstrated track record in overseeing end-to-end logistics operations with particular emphasis on both import and export processes within the sector.
• Exceptional leadership abilities combined with people management skills that enable you to motivate teams towards shared goals while nurturing individual growth.
• Advanced analytical thinking paired with problem-solving capabilities that allow you to make informed decisions based on data-driven insights.
• Fluency in both English and Mandarin is mandatory along with excellent communication skills that facilitate effective interaction across diverse audiences.
• Customer-focused approach underpinned by a strong dedication to providing outstanding service at every touchpoint throughout the supply chain journey.
• Proven ability to manage multiple tasks efficiently within a fast-paced environment while remaining calm under pressure.
• Well-developed networking skills supported by experience building productive relationships with internal colleagues as well as external stakeholders such as vendors or regulatory bodies.
• Familiarity with industry-specific software platforms like Cargo Wise would be considered an advantage though not strictly required.

What sets this company apart:

This organisation stands out as one of the most respected names in global logistics due to its unwavering focus on employee wellbeing and professional advancement. Employees benefit from flexible working arrangements designed to support work-life balance alongside generous training opportunities aimed at fostering long-term career growth. The company’s inclusive culture encourages collaboration across borders while valuing each individual’s unique contributions—creating an environment where everyone feels empowered to share ideas openly. With access to cutting-edge technology platforms and robust support networks spanning multiple regions worldwide, you’ll have all the resources needed not just to succeed but truly thrive in your role. The leadership team is deeply invested in nurturing talent at every level; they prioritise transparent communication channels so that feedback flows freely between managers and staff alike. Whether you’re looking for stability or eager for new challenges within an ever-evolving sector, this employer offers both security today and exciting prospects for tomorrow—all within a supportive framework built on mutual respect.

What's next:

If you are ready to take the next step in your career journey by joining a forward-thinking logistics leader dedicated to operational excellence—this is your moment!

Apply today by clicking on the link provided; we look forward to connecting with talented professionals who share our passion for outstanding service.