Our client is a well-known and well-respected pharmaceutical company. As a well known healthcare company with a special purpose: to help people do more, feel better, live longer.

Key responsibilities:

• drive operational excellence
• create an environment that cares for the front-line team members and celebrates the team's success
• provide front-line team exceptional support through a variety of mechanisms in order for them to deliver superior customer service
• coach and mentor front-line team members in skill development, customer service elevation and company culture behaviours
• provide the direction and appropriate support structure using effective resources to enable the team to deliver high performance
• assess operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels

Key qualifications:

• previous/current healthcare customer service experience is preferred
• one or two years' of people management experience

About the organisation:

Our client is a master various advanced in Ethical/Prescription/OTC/FMCG product pharmaceutical group.