【MarTech】Digital Marketing Consultant (fluent Japanese)

In this role, you will empower clients to harness data and digital marketing technologies, driving enhanced member engagement and marketing performance while maximising the value of cutting-edge SaaS solutions. This opportunity blends consulting, analytics, and product enablement, making it ideal for those with strong Japanese language skills, a foundation in data analysis, and a passion for supporting client success.

What you'll do:

* Support the organisation and analysis of client marketing and membership data to uncover actionable business insights and provide well-founded recommendations tailored to each client’s needs.
* Collaborate closely with digital strategy managers to prepare monthly presentations and project reports that strengthen strategic communication with stakeholders.
* Guide Japanese clients through the configuration and practical use of OmniSegment SaaS systems, ensuring they achieve optimal results from their technology investments.
* Respond promptly to user inquiries by providing hands-on assistance with system operations and scenario-based guidance to maximise product value in real-world applications.
* Engage regularly with Japanese clients to understand their usage patterns, gather feedback on evolving requirements, and identify opportunities for further enhancement.
* Consolidate client feedback into clear summaries that inform product development teams about potential improvements or new features.
* Arrange and document client meetings meticulously, following up on action items to ensure all deliverables remain on track and expectations are consistently met.
* Assist in managing client service documentation by preparing reports and maintaining knowledge files that support ongoing service excellence.
* Contribute to departmental initiatives by executing tasks assigned by supervisors in response to operational needs or company-wide projects.
* Participate actively in process optimisation efforts, internal event support, or cross-team collaborative assignments that drive organisational improvement.

What you bring:

* Demonstrated ability to analyse data sets using logical reasoning skills to identify key issues and performance highlights from reports.
* Proficiency in creating clear presentations that summarise analytical findings and support strategic recommendations for diverse audiences.
* Eagerness to learn proactively combined with effective problem-solving abilities that allow you to adapt flexibly in rapidly changing environments.
* Business-level Japanese proficiency (JLPT N1 or equivalent), enabling you to communicate professionally with Japanese clients through conversations and presentations.
* At least one year of relevant experience—including internships—in data analysis, marketing technology, membership management or related fields.
* Experience working with Japanese companies or within e-commerce retail or brand environments; backgrounds in customer support, project management or marketing assistance are especially valued.

What sets this company apart:

This organisation stands out for its unwavering commitment to building relationships founded on trust, empathy, and mutual respect—both within its teams and with its valued clients. The company fosters a growth-oriented environment where every individual is encouraged to pursue ongoing learning opportunities while embracing new challenges as pathways for personal development. Transparent communication is at the heart of daily operations; cross-departmental collaboration is not only welcomed but actively promoted as a means of achieving collective excellence. Employees benefit from being part of a community that celebrates diversity of thought while sharing a unified vision for delivering outstanding results. Here you’ll find an inclusive workplace where your contributions matter—and where your professional journey is supported every step of the way.

What's next:

If you are ready to take your career forward by empowering clients through data-driven strategies in an inclusive team environment, this is your moment!

Apply today by clicking on the link—your next rewarding challenge awaits.