CRM Manager, Retail Luxury

What you'll do:

• Plan and execute comprehensive CRM and private client programmes by interpreting central and regional guidelines while tailoring them to meet local market demands.
• Establish effective local strategies and action plans for client marketing with a focus on recruiting new customers, reactivating lapsed clients, and retaining loyal clientele.
• Manage product launch client activation by analysing customer data, identifying strengths and weaknesses from insights, and developing actionable plans for client development.
• Design and oversee the entire client communication cycle using central solutions such as Adobe and GCP, including SMS/LINE campaigns, email communications, BC clienteling initiatives, and exploring new digital media channels.
• Lead the customer service team with empathy, ensuring high standards of support while fostering a nurturing environment for both clients and staff.
• Regularly review CRM use case performance, proactively proposing optimisation plans based on data analysis to enhance effectiveness.
• Conduct annual effectiveness analyses of automated CRM cycles to prioritise communication levels and reduce unnecessary commercial pressure on clients.
• Plan, monitor, and control the CRM budget efficiently within allocated resources to maximise programme impact.
• Test, integrate, and leverage advanced tools such as Client Data Platform, SFSC, and LINE official account personalised functions to improve client engagement.
• Collaborate closely with the client event team, product marketing team, and retail team to ensure seamless integration of communication strategies into every product launch.

What you bring:

• Over seven years of proven experience in customer relationship management or related fields within luxury retail or client marketing solution agencies.
• Fluency in English is essential for effective cross-team communication in an international environment.
• A bachelor’s degree or higher in Business Administration or Data Science is highly desirable for this position.
• Exceptional analytical skills enabling you to interpret complex data sets and translate findings into actionable strategies.
• Advanced proficiency in Excel for data analysis, reporting, and presentation purposes.
• Outstanding presentation abilities allowing you to communicate insights clearly across diverse audiences.
• A test-and-learn mindset characterised by curiosity about data insights coupled with a willingness to adapt quickly based on results.
• Demonstrated ability to navigate complexity with sensitivity while maintaining focus on shared goals.
• Excellent interpersonal skills that enable you to collaborate effectively across departments as a dependable team player.
• Experience managing teams with empathy—fostering trust, supporting professional growth, and encouraging open communication.

What sets this company apart:

This organisation stands out as a beacon of excellence within the luxury sector—renowned not only for its iconic products but also for its unwavering dedication to creating memorable experiences for both clients and employees. Here you will find an inclusive culture where collaboration is celebrated at every level; knowledgeable colleagues are always willing to share their expertise so everyone can succeed together. Supportive leadership encourages open dialogue while providing clear guidance so you feel empowered in your role. Flexible working opportunities allow you to balance professional ambitions with personal commitments—ensuring well-being remains a priority. Training opportunities abound so you can continue expanding your skill set throughout your career journey. By joining this esteemed company’s Taipei office as Customer Relationship Management Manager, you become part of a network that values integrity, respectfulness, and genuine connection above all else—a place where your contributions truly matter.

What's next:

If you are ready to take the next step in your career journey within luxury retail marketing—and want your talents recognised in an environment built on trust—this is the perfect opportunity for you!

Apply today by clicking on the link provided; we look forward to learning more about how your unique experience can help shape our future success.