Private Client Assistant Manager, Luxury

Key Responsibilities

• Drive membership growth through sales, events, and VIP recruitment programs.
• Develop and maintain strong relationships with VIP clients to ensure loyalty and repeat visits.
• Oversee store operations, including sales, inventory, and workflow optimization to enhance efficiency.
• Manage A&P budget and improve marketing resource utilization.
• Build and maintain an HNW client database (including in-store and external relationship development).
• Plan and execute local events and campaigns to boost brand awareness and customer engagement.
• Leverage CRM data (feedback, conversion rates, performance metrics) to optimize marketing strategies.
• Collaborate with Relationship Marketing and Brand Teams to integrate marketing resources and drive synergy.
• Develop strategic partnerships to expand recruitment channels and support store-level initiatives.
• Lead digital engagement programs (social media, CRM campaigns, membership activities, VIP recruitment).

Qualifications

• Proven experience in luxury retail, clienteling, or membership management.
• Strong ability to analyze KPIs, drive sales performance, and implement effective strategies.
• Excellent communication and interpersonal skills with a customer-centric mindset.
• Familiarity with CRM systems and digital marketing tools is a plus.