Client Relationship Manager, Luxury

A prestigious global luxury group is seeking a Client Relationship Manager to join their high-end marketing team in Taipei. This role offers you the opportunity to cultivate and nurture relationships with high-net-worth and ultra-high-net-worth individuals, delivering exceptional brand experiences through exclusive events and tailored communications.

What you'll do:

• Cultivate and strengthen long-term relationships with high-net-worth and ultra-high-net-worth individuals by proactively engaging potential clients through networking and targeted acquisition strategies.
• Collaborate with marketing leaders, brand managers, and ambassadors to design, plan, and deliver premium client-facing experiences such as private events, exclusive gatherings, and bespoke activations that reflect brand values.
• Maintain consistent, multi-channel communication with clients via Messenger, LINE, SMS, and email; respond promptly to inquiries while ensuring accurate information and exceptional service standards.
• Act as a brand ambassador by hosting private sessions and educational experiences that deepen client understanding and appreciation of the brand’s heritage and offerings.
• Oversee direct-to-consumer engagement initiatives, aligning pricing and positioning strategies with regional directives; take ownership of achieving defined targets within premium product channels.
• Monitor performance metrics regularly, identify growth opportunities within the market, and implement initiatives to drive revenue and profitability.
• Leverage CRM platforms to manage client profiles effectively; segment audiences for personalised communications while ensuring accurate data capture in compliance with global and local data protection standards.
• Prepare monthly performance reports and ad hoc analyses based on KPIs; deliver actionable insights on client behaviour, engagement trends, and campaign effectiveness to inform strategic decisions.
• Ensure compliance with internal policies and external regulations, maintaining the integrity and security of client data through timely updates and system uploads.

What you bring:

• At least six years’ experience in hospitality, luxury marketing, or retail environments where you have demonstrated your ability to build lasting relationships with discerning clients.
• Exceptional interpersonal skills combined with strong written and verbal communication abilities that enable you to connect meaningfully across cultures.
• Proven presentation skills allowing you to deliver compelling educational sessions in both formal settings and intimate gatherings.
• Negotiation expertise developed through previous roles involving direct client interaction or sales operations within luxury sectors.
• Ability to thrive under pressure while maintaining composure during high-profile events or challenging situations requiring prompt resolution.
• Motivation to pursue continuous improvement coupled with a proactive approach towards identifying new business opportunities within the market segment.
• Fluency in spoken and written English enabling effective communication with international stakeholders as well as local clientele.
• Demonstrated commitment to collaborative teamwork—sharing information openly while encouraging others’ contributions regardless of hierarchy or background.
• Experience using CRM platforms for audience segmentation; familiarity with data privacy regulations governing secure handling of sensitive information is highly desirable.

What's next:

If you are ready to elevate your career by joining an organisation that values connection, excellence, and inclusivity at every turn—apply now!