CRM Supervisor, Retail

What you'll do:

• Develop and implement CRM programs in alignment with regional guidelines while adapting them to local market needs.
• Introduce and adapt external solutions when necessary to optimize the CRM program execution.
• Design and execute local CRM strategies, leveraging marketing campaigns to drive customer acquisition, retention, and long-term loyalty.
• Manage and analyse CRM membership data and consumer behaviour to identify strengths, weaknesses, and opportunities.
• Generate and deliver regular CRM reports on membership retention performance, setting KPIs by counter and marketing campaigns while monitoring and tracking progress.
• Plan and manage the CRM and database analysis budget within allocated limits.
• Handle customer complaints and service inquiries through the hotline, ensuring timely resolution and high customer satisfaction.

What you bring:

• Minimum of 5 years of experience in a related field.
• Strong expertise in data analysis; experience in a research agency is preferred.
• Excellent proficiency in English is essential.
• Bachelor’s degree or higher, preferably in data analysis, data marketing, or a business management related field.
• Proactive, solution-oriented mindset.
• Additional knowledge in beauty, retail marketing, or CRM is a plus.

What sets this company apart:

Our client is a leading company in their industry, known for their commitment to innovation and excellence. They offer a dynamic work environment where teamwork and collaboration are encouraged. Their employees are given the opportunity to grow professionally, with ample opportunities for learning and development. They believe in recognizing and rewarding hard work and achievement, ensuring that their employees feel valued and motivated.

What's next:

If you're ready to take your career to the next level, apply today!

Apply today by clicking on the link!