全球領先製造商 - Customer Quality Engineer

Customer Quality Engineer Location: Tainan, Taiwan A leading global manufacturer is seeking a Customer Quality Engineer to join their collaborative team in Tainan, Taiwan. This role offers you the opportunity to be at the forefront of customer satisfaction by managing quality-related feedback and ensuring continuous improvement across international manufacturing sites. You will play a pivotal part in maintaining strong client relationships, providing technical support, and driving quality initiatives that make a real difference for customers worldwide. With a focus on teamwork, communication, and professional growth, this position is ideal for someone who thrives in an environment where your expertise directly impacts both product excellence and customer trust. Flexible working opportunities and ongoing training are key features of this supportive workplace, making it an excellent choice for those looking to develop their career in quality engineering. * Be the essential link between global manufacturing facilities and valued customers, ensuring all feedback and complaints are handled with care and efficiency. * Enjoy flexible working opportunities and access to ongoing training that supports your professional development within a knowledgeable and dependable team. * Work in a supportive environment where your interpersonal skills and commitment to quality will help shape positive outcomes for both clients and colleagues. What you'll do: As a Customer Quality Engineer based in Tainan, you will immerse yourself in a role that bridges technical expertise with outstanding customer care. Your day-to-day activities will involve engaging directly with customers to address their feedback, offering hands-on technical support when required, and ensuring that every concern is resolved efficiently through close collaboration with internal teams. You will also be responsible for compiling detailed summaries of customer information and market data, which are vital for tracking trends and identifying areas for improvement. Regular site visits will allow you to build lasting relationships with clients while gaining valuable insights into how products perform in real-world settings. By delivering targeted training sessions, you will empower customers with the knowledge they need to use products effectively. Success in this role comes from your ability to communicate clearly, work cooperatively across departments, and maintain a steadfast commitment to delivering exceptional service at every stage of the process. * Act as the primary contact point for global manufacturing facilities, handling customer complaints and service demands related to product quality with empathy and professionalism. * Summarise customer information and register market quality data accurately to ensure comprehensive records are maintained for analysis and reporting. * Respond promptly to customer feedback, providing on-site technical support when necessary, while ensuring all issues are communicated effectively to relevant internal departments. * Facilitate the resolution of customer complaints by urging timely improvements within the company, creating a closed-loop process that leads to swift problem-solving. * Conduct regular visits to customers to maintain strong relationships, understand their needs, and monitor product usage in real-world applications. * Follow up on audit findings from client audits, ensuring all actions are completed thoroughly and any concerns are addressed collaboratively. * Deliver product knowledge training sessions for customers, covering connector technology, application guidance, and operational best practices as needed. * Collaborate closely with cross-functional teams to share insights from customer interactions and contribute to ongoing quality improvement initiatives. * Utilise various quality tools to analyse issues and implement effective solutions that enhance overall customer satisfaction. * Support the creation of a nurturing environment by promoting teamwork, open communication, and shared responsibility for achieving high standards.

What you bring:

To excel as a Customer Quality Engineer, your background should include proven experience within the PCBA or connector sector—this foundation gives you insight into the unique challenges faced by manufacturers and end-users alike. Your familiarity with production processes allows you to anticipate potential issues before they arise while your understanding of quality control principles ensures consistent delivery of high standards. You bring not only technical proficiency but also outstanding interpersonal abilities; your clear communication style fosters trust among colleagues and clients alike. Your approachability makes it easy for others to seek your guidance or share concerns. A natural collaborator at heart, you value teamwork as an essential ingredient for success—whether you're resolving complaints or sharing best practices across departments. Your attention to detail underpins everything you do: from registering market data accurately to preparing comprehensive reports that inform strategic decisions. Above all else, your dedication to supporting others—be it through prompt responses or tailored training—sets you apart as someone who truly cares about making a positive impact.

• At least two years of experience working within the PCBA or connector industry is essential for understanding complex manufacturing environments.
• Familiarity with connector technology as well as PCBA manufacturing processes ensures you can quickly identify root causes of quality issues.
• A solid grasp of quality control procedures allows you to apply best practices consistently throughout your work.
• Proficiency in using various quality tools enables you to solve practical problems efficiently while supporting continuous improvement efforts.
• Excellent communication skills help you convey technical information clearly both internally and externally.
• A strong sense of teamwork means you thrive when collaborating with others towards shared goals.
• Demonstrated awareness of good customer service ensures every interaction leaves clients feeling supported and valued.
• Experience conducting audits or following up on audit findings is highly desirable for maintaining compliance standards.
• Ability to deliver engaging training sessions equips customers with essential product knowledge.
• Attention to detail supports accurate data registration and thorough documentation.