【Sport Brand】IT Project Manager (Digital & CRM focus)

A global sport and lifestyle company is seeking a IT Project Manager (Digital & CRM focus). This exciting opportunity, based in Taipei, offers you the chance to play a pivotal role in shaping the digital ecosystem that powers direct-to-consumer strategies across e-commerce, point-of-sale, and CRM platforms. You will be at the forefront of technical innovation, collaborating with cross-functional teams to deliver seamless digital experiences for customers and consumers alike.

What you'll do:

* Serve as the technical co-owner and subject matter expert for all digital platforms including Shopify e-commerce infrastructure and CRM applications, ensuring they meet evolving business requirements.
* Ensure the reliability, scalability, and high performance of all digital platforms to support ongoing business growth and deliver exceptional customer experiences.
* Develop comprehensive platform roadmaps that align with organisational objectives and emerging technology trends to future-proof the digital ecosystem.
* Create and maintain detailed technical documentation for all application components and functionalities to ensure transparency and ease of maintenance.
* Engage proactively with brand, digital, retail, marketing, and customer service teams to understand their technology needs and translate them into effective technical specifications.
* Work collaboratively with regional and global stakeholders to ensure solutions are consistent with broader technology directions while leveraging common platforms where possible.
* Design, implement, and maintain critical system integrations between e-commerce, marketplaces, POS systems, CRM applications, and other enterprise systems to enable seamless data flow.
* Troubleshoot integration issues promptly and implement solutions that optimise system connectivity and overall platform performance.
* Manage relationships with third-party service providers by overseeing contract negotiations, monitoring performance metrics, ensuring compliance with service level agreements, and coordinating timely delivery of services.
* Lead cross-functional projects related to platform implementations or enhancements by developing project plans, allocating resources efficiently, managing timelines effectively, and communicating progress transparently to all stakeholders.

What you bring:

* Bachelor’s degree in information technology, computer science or a related field is required to provide a solid foundation for understanding complex technical environments.
* At least five years of experience managing digital platforms or e-commerce operations demonstrates your ability to handle large-scale systems effectively.
* Proven success managing Shopify or similar e-commerce platforms at scale ensures you can oversee mission-critical infrastructure confidently.
* Deep proficiency in Shopify platform management with a focus on e-commerce operations, POS systems, CRM applications, and integration tools is essential for this position.
* Working functional knowledge of SAP technologies such as SAP ECC is highly desirable as it enhances your ability to integrate various enterprise systems seamlessly.
* Exceptional problem-solving skills enable you to troubleshoot technical issues efficiently while minimising disruption to business operations.
* Excellent communication skills allow you to explain intricate technical concepts clearly to non-technical users across different departments.
* Demonstrated project management experience—including planning projects from inception through delivery—ensures successful outcomes within budgetary constraints.
* Ability to work dependably both independently and as part of a team in an environment where priorities can shift rapidly is crucial for adapting quickly to changing demands.
* Strong analytical abilities combined with emotional intelligence empower you to collaborate effectively across all levels of the organisation as well as with external partners.

What sets this company apart:

The organisation behind this opportunity stands out for its commitment to creating an inclusive workplace where every team member’s contribution is valued. With a global presence in the sports and lifestyle sector, it fosters an environment built on collaboration, mutual respect, and continuous learning. The company’s culture emphasises open communication channels between departments so ideas can be shared freely—enabling innovative solutions that drive both individual achievement and collective success. As part of this forward-thinking team in Taipei, you’ll have access to state-of-the-art technologies while being supported by knowledgeable colleagues who are passionate about making a difference in the world of retail technology. Whether you’re looking for professional development or simply want to contribute meaningfully within a supportive network of peers who value empathy as much as expertise—this is an ideal place for you to thrive.

What's next:

If you are ready to take the next step in your career by joining an organisation where your expertise will shape the future of digital commerce—apply now!

Apply today by clicking on the link provided; don’t miss out on this unique opportunity to make an impact within a globally respected brand.