【Global Consumer Brand】Digital IT PM (EC & CRM system)

* Play a key part in shaping the digital future of a renowned organisation by leading the strategy and execution of advanced eCommerce, CRM, and MarTech platforms. * Collaborate closely with diverse teams across functions and regions to deliver integrated technology solutions that enhance customer engagement and support business transformation.

What you'll do:

* Define and execute a comprehensive digital technology roadmap for eCommerce, CRM, and MarTech platforms that aligns with overall business objectives and supports long-term growth.
* Identify emerging technologies such as AI and MarTech tools, assessing their potential to foster innovation and provide competitive advantages within the market.
* Champion initiatives focused on digital transformation that improve both customer engagement and operational efficiency across all digital touchpoints.
* Design robust system architectures that ensure seamless integration between various digital platforms while maintaining high standards for scalability and performance.
* Oversee API frameworks, data flow governance, and compliance with security regulations including GDPR and local laws to safeguard sensitive information.
* Establish best practices for disaster recovery planning and performance optimisation to guarantee reliability of all digital systems.
* Drive the integration of customer data platforms (CDP) and CRM systems to enable personalised marketing campaigns and loyalty programmes tailored to individual preferences.
* Collaborate with marketing and business teams to leverage technology for advanced analytics, generating actionable insights into customer behaviour.
* Promote rigorous standards for data security and compliance throughout every aspect of the organisation’s digital operations.
* Act as the primary liaison for regional Digital IT initiatives, ensuring alignment with APAC strategies as well as global standards while managing vendor relationships for solution delivery.

What you bring:
* Bachelor’s degree in Computer Science, Information Technology or a related discipline is required for this position.
* At least three years’ experience in IT leadership roles with proven success in managing CRM ecosystems, eCommerce projects, and driving digital transformation initiatives.
* Extensive hands-on experience working with eCommerce systems such as Salesforce Commerce Cloud or other third-party web platforms is essential.
* Demonstrated proficiency in API integration across OMS/POS/ERP/payment/logistics/membership systems coupled with solid BI experience using tools like Power BI.
* Familiarity with CRM/LMS/CDP/MA platforms as well as expertise in managing complex data flows within these environments is highly desirable.
* Comprehensive knowledge of cloud computing platforms including Azure, GCP or AWS along with practical experience in system deployment is expected.
* Understanding of GA (Google Analytics), DMP (Data Management Platform), Line-related solutions would be considered advantageous but not mandatory.
* Strong awareness of cybersecurity principles combined with experience ensuring compliance with relevant regulations is crucial for safeguarding organisational assets.
* Experience applying AI or MarTech solutions in real-world business scenarios would be beneficial but not essential for consideration.
* Exceptional communication skills paired with stakeholder management abilities are vital for collaborating effectively across functions; proven project governance and vendor management experience are also important.

What sets this company apart:

This organisation stands out due to its unwavering commitment to advancing digital excellence within Taiwan’s vibrant market landscape. By prioritising customer-centric innovation through state-of-the-art technology adoption—including eCommerce platforms, CRM systems, CDPs, and MarTech applications—the company empowers its teams to deliver exceptional value at every stage of the customer journey. Employees benefit from a culture that encourages cross-functional collaboration both locally and regionally; this creates opportunities for personal growth while contributing meaningfully to transformative business initiatives. The company’s dedication to continuous improvement ensures access to ongoing training opportunities so you can stay ahead of industry trends. Flexible working arrangements further support work-life balance while generous resources are allocated towards professional development—making it an ideal environment for those who wish to expand their skillset within a supportive network of knowledgeable peers. Above all else, the organisation fosters an atmosphere where your contributions are valued as part of a larger mission: driving sustainable growth through responsible technology leadership.

What's next:

If you are ready to take your career forward by making a significant impact on digital transformation within a respected organisation—this is your moment!

Apply today by clicking on the link provided; seize this exciting opportunity to join a team dedicated to shaping the future of digital experiences.