IT Head (CRM, Digital)

A leading global sporting goods organisation is seeking a Head of Information Technology (CRM and Digital) to spearhead the technology agenda for its Taiwan operations. This pivotal role offers you the opportunity to shape the digital future of a renowned brand, driving both Direct-to-Consumer (DTC) and B2B/Wholesale technology strategies in a market that is rapidly evolving towards consumer-centric, digitally enabled growth.

Salary: Competitive and based on experience

Location: Taipei

Keywords: consumer-centric, digital transformation, collaborative leadership, omnichannel solutions, technology strategy, project management, cross-functional partnership, platform stability, innovation-driven culture, regulatory compliance

What you'll do:

• Own the comprehensive IT strategy for Taiwan’s Direct-to-Consumer and B2B business models by building scalable roadmaps aligned with local priorities and regional objectives.
• Provide expert guidance on digital commerce, omnichannel solutions, CRM systems, and modernisation initiatives for wholesale channels to ensure best-in-class consumer experiences.
• Lead the implementation and optimisation of eCommerce platforms, mobile applications, CRM tools, order management systems, payment integrations, digital marketing stacks, and retail technologies.
• Drive enhancements based on consumer insights by partnering closely with APAC IT teams to deliver regionally aligned solutions that support revenue growth and platform stability.
• Oversee all systems supporting B2B customers—including ordering portals, customer service tools, EDI interfaces, pricing engines, and inventory visibility—to improve productivity and order efficiency.
• Collaborate with Sales, Supply Chain, Customer Service, Finance, Marketing, Retail, and other stakeholders to translate business needs into effective IT solutions with clear scope and ROI.
• Act as a trusted advisor to senior leadership by facilitating strong communication between Taiwan market teams and APAC regional counterparts while managing demand across multiple functions.
• Lead the delivery of all IT projects in Taiwan—spanning DTC initiatives, B2B upgrades, infrastructure improvements, security enhancements, and application rollouts—ensuring adherence to global standards.
• Manage daily IT operations including website/app uptime monitoring, POS system stability, ERP/OMS/WMS integrations, B2B portal performance tracking, IT support services delivery, and vendor relationship oversight.
• Develop internal capabilities by leading a high-performing team; promote an innovation-driven culture that supports DTC growth while maintaining robust governance over budgets and financial planning.

What you bring:

• Demonstrated experience as an IT Head or similar senior leadership role within large-scale organisations—preferably with exposure to both DTC platforms and B2B/Wholesale environments.
• Proven track record in analysis, implementation, evaluation of complex IT systems—including hardware/software infrastructure design—and their ongoing optimisation for business growth.
• Comprehensive understanding of computer networks (hardware/software), cloud-based architectures, cybersecurity protocols, data privacy regulations (including SOX audit requirements), and enterprise integration best practices.
• Extensive background in managing information technology budgets—covering OPEX/CAPEX planning—as well as evaluating ROI for major initiatives while ensuring cost efficiency through vendor contract optimisation.
• Exceptional organisational skills combined with outstanding interpersonal abilities; adept at promoting information sharing across teams while contributing positively to collective outcomes.
• Mandatory PMP (Project Management Professional) certification alongside ITIL accreditation; advanced degree (MSc/MA) in Computer Science or Engineering is highly desirable but not essential if equivalent experience is demonstrated.
• Minimum 10 years’ experience managing or leading IT departments—with at least 5 years spent within global organisations operating under matrix structures.
• Strong project management skills evidenced by successful delivery of multi-stakeholder projects involving cross-functional teams from sales through supply chain to finance.
• Fluency in English and Mandarin; able to communicate effectively across diverse cultural contexts while navigating complex stakeholder landscapes.
• Experience building high-performing teams—both internal staff members and outsourced partners—while fostering an innovation-driven mindset focused on continuous improvement.

What sets this company apart:

This organisation stands out as a global leader committed not only to commercial success but also to fostering an inclusive workplace where every voice matters. Employees benefit from flexible working arrangements designed around personal well-being as much as professional achievement—enabling you to balance life’s demands without compromising on career progression. The company invests heavily in training opportunities so that you can continue developing new skills alongside some of the industry’s most knowledgeable professionals. Collaboration is woven into the fabric of daily operations: whether working locally or engaging with international peers across APAC regions—you’ll find yourself part of a supportive network dedicated to shared success. The leadership team places genuine emphasis on open communication; ideas are welcomed from all corners regardless of hierarchy or tenure. As part of this forward-thinking environment—which prizes diversity of thought just as much as technical excellence—you’ll have access not only to state-of-the-art resources but also mentorship from seasoned experts who care deeply about your growth journey. If you’re looking for more than just another job—for a place where your contributions are valued within a community built on respect—this is where you belong.

What's next:

If you are ready to make an impact by shaping the future of digital technology in Taiwan’s vibrant market—apply now!

Apply today by clicking on the link provided; take the next step towards joining an inspiring team where your expertise will help define tomorrow’s success.