Infrastructure Manager

An exciting opportunity has arisen for an Infrastructure Manager to join a leading global organisation in Taipei, where your expertise will be pivotal in ensuring seamless IT service delivery and infrastructure support. This role offers the chance to make a significant impact on day-to-day operations and project management across a dynamic market, with a strong focus on fostering stakeholder relationships and driving continual improvement.

Salary: Competitive and based on experience

Location: Taipei

Keywords: collaborative, dependable, supportive leadership, flexible working opportunities, inclusive, team, knowledgeable, training opportunities

What you'll do:

• Champion continual improvement initiatives by collaborating with relevant Domain Service Owners to identify areas for enhancement and contribute towards impactful activities.
• Foster positive stakeholder engagement by collecting feedback from corporate business users, managing expectations, and ensuring clear communication regarding service levels.
• Monitor service delivery performance metrics diligently, liaising with managers and customers to uphold service level agreements and proactively address any potential issues.
• Consolidate market-specific Tech Infrastructure demand by coordinating with managers to ensure effective execution of requirements.
• Lead various infrastructure projects including openings, closings, and revamps, ensuring timely completion within budget while maintaining high standards of quality.
• Manage budget utilisation for break-and-fix replacements as well as end-of-life hardware upgrades, ensuring resources are allocated efficiently.
• Collaborate closely with Tech Core Domain Project Management teams to execute priority projects originating from domain side within your market.
• Engage with local vendors to oversee contractual compliance, measure performance, propose improvements, and track vendor outcomes effectively.
• Follow agreed procedures for incident management by identifying, registering, categorising incidents, gathering information for resolution, allocating tasks appropriately, and maintaining accurate records.
• Investigate problems in systems, processes, and services; assist with implementing remedies and preventative measures to minimise future disruptions.

What you bring:

• Demonstrated experience in managing IT infrastructure support services within a large-scale or multinational environment is highly desirable for success in this role.
• Proven ability to foster collaborative relationships with stakeholders at all levels through effective communication and feedback collection.
• Strong skills in monitoring service delivery performance metrics and upholding service level agreements while addressing potential issues proactively.
• Experience consolidating technical infrastructure demands across multiple departments or markets for streamlined execution is advantageous.
• Track record of successfully leading complex infrastructure projects including openings, closings, revamps, budgeting for hardware replacements, and resource allocation.
• Ability to collaborate effectively with cross-functional project management teams on strategic initiatives within technology domains.
• Expertise in engaging local vendors for contract compliance monitoring, performance measurement, proposal development, and outcome tracking.
• Solid understanding of incident management processes including identification, registration, categorisation of incidents as well as prompt resolution allocation.
• Analytical skills for investigating system problems; experience assisting with implementation of remedies and preventative measures is beneficial.
• Background in resource planning or people management including recruitment support, workload evaluation using tech systems/data analysis/feedback mechanisms.

What sets this company apart:

This organisation stands out for its commitment to creating an inclusive workplace where every team member feels valued and supported. With a strong emphasis on flexible working opportunities tailored to individual needs, employees benefit from generous training programmes designed to foster personal growth and professional development. The company’s culture encourages knowledge sharing among colleagues who are both dependable and knowledgeable—ensuring everyone has access to the resources needed for success. Supportive leadership guides teams through challenges while promoting collaboration at every level. By prioritising employee wellbeing alongside business objectives, this organisation offers an environment where you can truly thrive both personally and professionally.

What's next:

If you are ready to take the next step in your career journey as an Infrastructure Manager within a forward-thinking organisation that values teamwork and growth—this is your moment!

Apply today by clicking on the link provided below.